ReScore Reviews™ (3)

ReScore
Overall Rating 3.3333333/5Overall Rating 3.3333333/5Overall Rating 3.3333333/5rating 3.3333333rating 3.3333333
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
96% Would Recommend
100% Business Response
Latest Review 2 days ago
Sandy L. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As a woman, I am very comfortable taking my vehicle there"
Excellent
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:35 PM
Jeffery C. at Star Hyundai responded on 09/19/2017

Thank You very much!

The Hyundai Crew

Robin R. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
I really appreciated the courtesy shuttle.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/16/2017 09:07 AM
Jeffery C. at Star Hyundai responded on 09/18/2017

Thank You for the "Stars".
I will personally check into the call process.

Jeff Clement
Parts/Service Director

Jerry G. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
good service
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 07:22 PM
Jeffery C. at Star Hyundai responded on 09/15/2017

Thank You!

The Hyundai Crew

Christina F. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Considerate "
I love our service center! They always take care of my car in a timely manner. As a working mom of two time is important!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:50 PM
Jeffery C. at Star Hyundai responded on 09/14/2017

Thanks so much!!

The Hyundai Crew

Verified Customer on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Emergency Visit"
I was moving from Austin, TX to Denver, CO when my battery went out just passed Sweetwater, TX. I had my Sontata towed to Star Hyundai and had to leave it there while I finished moving to Denver. They were so kind and understanding when I told them I wouldn't be able to pick up the vehicle for a week or two. My mom picked it up for me about a week later and the transaction was smooth.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/10/2017 07:22 AM
Jeffery C. at Star Hyundai responded on 09/11/2017

Thank You so much!

The Hyundai Crew

HANEY B. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always take me regatdless"
I was late for my appointment for a recall fix. No problem, they took me right in & fixed it in a short time.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/07/2017 01:22 PM
Jeffery C. at Star Hyundai responded on 09/08/2017

Thank You!

The Hyundai Crew

Shawn K. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people"
Everyone was friendly
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/05/2017 02:55 PM
Jeffery C. at Star Hyundai responded on 09/06/2017

Thank You very much!
Eric will be in contact with you to schedule the recall updates. Feel free to contact me with any concerns.

Jeff Clement
Parts/Service Director
jclement@starcarsofabilene.com

Verified Customer on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Fixed my problem and fixed a couple of recall issues that I wasn't aware of. Service department was friendly and informative.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/26/2017
Service Type: Repair
Review Created: 08/29/2017 03:54 PM
Jeffery C. at Star Hyundai responded on 08/30/2017

Thank You very much!

The Hyundai Crew

Van J. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
Great service
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/24/2017 01:33 PM
Jeffery C. at Star Hyundai responded on 08/25/2017

Thank You very much!

The Hyundai Crew

Harold B. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Thanks Eric for fantastic service.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 01:21 PM
Jeffery C. at Star Hyundai responded on 08/21/2017

Thank You!!

The Hyundai Crew

Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Maintenance "
Good work in timely fashion
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 11:23 AM
Jeffery C. at Star Hyundai responded on 08/17/2017

Thanks so much!!

The Hyundai Crew

Molly S. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice Job Guys"
The service was completed in a timely manner and I have faith in the work done here. They have always done the work right the first time in all of the years that I have been coming here.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 05:50 PM
Jeffery C. at Star Hyundai responded on 08/17/2017

Thank you for coming in!

The Hyundai Crew

Melinda V. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service, excellent value!"
From the time I call to book my appointment until I drive out after the completion of the service, I am always impressed with Eric and the rest of the service department personnel. My service is always completed in a timely manner, and any questions I may have are always addressed to my satisfaction. I'm truly satisfied with Star Hyundai!
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 05:34 PM
Jeffery C. at Star Hyundai responded on 08/16/2017

Thank You very much!

The Hyundai Crew

Richard S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Richard "
Good work and on time. No problems.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 03:51 PM
Jeffery C. at Star Hyundai responded on 08/16/2017

Thank You!

The Hyundai Crew

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good, fast service. "
Attended to all needs quickly.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 03:17 PM
Jeffery C. at Star Hyundai responded on 08/16/2017

Thanks!

The Hyundai Crew

Stephanie E. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
I've always taken my car to be serviced there and I really trust them to do a great job!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 02:48 PM
Jeffery C. at Star Hyundai responded on 08/16/2017

Thank You again!

The Hyundai Crew

Julie B. on 08/15/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"good service but no spare tire was ever provided and I was told I would have 3 years free oil changes only to find out I do not after not quite 2 years!"
Service staff has always been nice and professional. No complaints about this. I recently bought 4 new tires and was shocked to find out I have never had a spare or a jack. I go out of town often and never knew this. I was never informed of this. I also was promised 3 years free oil changes. I was told after my last visit that it was my last one and have had my car not quite 2 years. I have gone in each time at the scheduled times. I am not satisfied with these two issues.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:12 PM
Jeffery C. at Star Hyundai responded on 08/16/2017

I apologize for any confusion we may have caused. Yes, we have oil change plans that consist of 4 oil changes for 99.95. That is just under 25.00 per oil change. Looks like you wisely purchased that plan. The plan oil changes have to be used in a 2 year period.
     The spare package included with your car contains a tire sealer and air compressor. If a tire is damaged beyond this method, Hyundai has Roadside assistance to tow the car to dealership for service. Many owners choose to purchase the traditional spare and jack package. I'm sorry we didn't offer you this option. Please contact me if I can help.

Jeff Clement
Parts/Service Director
Star Family of Dealerships
jclement@starcarsofabilene.com

Jeff C. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"state inspection"
done quickly and efficiently
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:02 PM
Jeffery C. at Star Hyundai responded on 08/16/2017

Thank You!

The Hyundai Crew

Douglas D. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and excellent Service Manager, Eric Davis."
See comment at beginning of review
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 05:45 PM
Jeffery C. at Star Hyundai responded on 08/14/2017

Thanks so much!


The Hyundai Crew

Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place to take your car!"
Courteous employees, great service and knowledgeable staff.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 06:28 PM
Jeffery C. at Star Hyundai responded on 08/14/2017

Thank You very much!

The Hyundai Crew

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