Staunton Nissan & Subaru
Hours of Operation
| Mon | 8:00 AM - 5:00 PM |
|---|---|
| Tue | 8:00 AM - 5:00 PM |
| Wed | 8:00 AM - 5:00 PM |
| Thu | 8:00 AM - 5:00 PM |
| Fri | 8:00 AM - 5:00 PM |
| Sat | 8:00 AM - 5:00 PM |
| Sun | 8:00 AM - 5:00 PM |
297 Lee Jackson Highway
Staunton, VA 24401-5504
Staunton, VA 24401-5504
(800) 296-3465
Contact send a message
Website www.stauntonautogroup.com
About Staunton Auto Group consisting of Staunton Nissan and Staunton Subaru in Staunton, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales and service staff is eager to share its knowledge and enthusiasm with you.
38.1172595
-79.0697284
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
David D. on 01/23/2013
doyle
we have been customers for quite a while
I have a 2011 Outback and an 2005
outback - last week brought them in for regular service - I had stopped by the week before and made an appointment
oil change for checkup for 2011
oil change and state inspection for 2005
the state inspection was not accomplished
for my 2005 - my fault for not checking my bill until after I got home
I feel at times your service section is
so engrossed in recommending the
5,000 through 75,000 mile service that they forget what the original intent was
I guess bottom line - to me IT ALL COMES DOWN TO ATTENTION TO DETAIL - I realize that your dealership
is in business to make money
bottom line to me is - take care of what
has been given to you first and worry about the other things later
I have a 2011 Outback and an 2005
outback - last week brought them in for regular service - I had stopped by the week before and made an appointment
oil change for checkup for 2011
oil change and state inspection for 2005
the state inspection was not accomplished
for my 2005 - my fault for not checking my bill until after I got home
I feel at times your service section is
so engrossed in recommending the
5,000 through 75,000 mile service that they forget what the original intent was
I guess bottom line - to me IT ALL COMES DOWN TO ATTENTION TO DETAIL - I realize that your dealership
is in business to make money
bottom line to me is - take care of what
has been given to you first and worry about the other things later
Vehicle:
Subaru Outback
Category:
Service
Review Created:
01/23/2013 12:42 PM
Kylene S. from Staunton Nissan & Subaru responded on 01/30/2013
My apologies that your State Inspection was not taken care of during your visit. Please know it is our technicians responsibility to check the vehicle over in every scenario and ensure the customer's vehicle is running in tip top shape. We thank you for your continued service and hope to see you again soon.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Mark B. on 01/22/2013
Good Service
We are able to get appointments quickly. Work is completed on time - or sooner.
It would be nice if paper mats were put in the car or the car washed before returning after a MAJOR and expensive repair.
It would be nice if paper mats were put in the car or the car washed before returning after a MAJOR and expensive repair.
Vehicle:
Nissan Murano
Category:
Service
Review Created:
01/22/2013 10:24 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Edward B. in Lexington, VA on 01/21/2013
Professional
Very responsive !
Vehicle:
Subaru Forester
Category:
Service
Review Created:
01/21/2013 07:14 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Russell S. in Staunton, VA on 01/21/2013
Service Department
Skilled & knowledgeable Service Managers Corey & Brad. Not trying any sell any un needed service. Focused on giving the best service in a efficient manner, with no arrogance or ego. Some of your sales staff could learn from this
Vehicle:
Chevrolet Silverado
Category:
Service
Review Created:
01/21/2013 06:26 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Donald S. in Staunton, VA on 01/15/2013
clutch pedal then clutch replaced
I had the clutch (of my husband's car) looked at, it was making sounds. Service guy, young said it was the pedal—no repairs necessary. One week later I needed a new clutch which you replaced. I was told that the previous incident was unrelated. Also he let me know that he'd never have a WRX with a manual transmission. ( I wish our sales person had told us this).
Vehicle:
Subaru Impreza
Category:
Service
Review Created:
01/15/2013 01:19 PM
Kylene S. from Staunton Nissan & Subaru responded on 01/30/2013
I apologize for the confusion regarding your last experience with our service department. Please understand we do see the clutches on WRX's worn more often then any other vehicle. However, the clutch is a wearable component and will eventually need replacement in most vehicles over the course of ownership. I understand the noise was coming from the pedal assembly and may still be an issue at this point. Please let us know if there is anything we can do to assist you further with this vehicle.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Greg G. in Waynesboro, VA on 01/08/2013
Service
Friendly and prompt service.
Vehicle:
Subaru Outback
Category:
Service
Review Created:
01/08/2013 10:17 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Wendy T. on 01/07/2013
No appointment, No problem
I stopped in without an appointment and a technician delayed his lunch break to take care of my issue. I could not ask for better service. Thank You...
Vehicle:
Nissan Titan
Category:
Service
Review Created:
01/07/2013 07:28 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Richard L. on 12/31/2012
Outstanding as Always
Brad & Cory make having service done so easy. It is always a pleasure to contact them for any service needs - even for my wife's Audi and Volvo.
Vehicle:
Nissan Frontier
Category:
Service
Review Created:
12/31/2012 06:27 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Amy S. on 12/27/2012
I love my new car!
I am so happy that I went to Nissan 'just to look' - and ended up with my new Nissan Rogue. I love the car, I loved my representative 'Howdy', and the service department was courteous and kind when I went for my first FREE oil change! A very nice group of people~
Vehicle:
Nissan Rogue
Category:
Service
Review Created:
12/27/2012 07:52 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Sara Z. on 12/20/2012
friendly and prompt
went out of the way to help me and ordered a part that i will not be able to have installed until Feb.
Vehicle:
Subaru Forester
Category:
Service
Review Created:
12/20/2012 12:43 PM
Displaying Review 61 - 70 of 246 in total
Reviews with the "Verified by SureCritic Logo" come with our assurance that the reviewer is the actual customer.