99% Would Recommend
Latest Review 12 days ago
Dalia V. on 08/09/2017
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Dalia said the business is in a convenient location.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 08/07/2017
Review Created: 08/09/2017
This review was collected via phone interview by Customer Research Inc.
Ernie W. on 07/31/2017
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Ernie said the experience was excellent. He was pleased with the service and the results. He's pleased with everything as a whole. He is pleased and he will be a repeat customer.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 07/28/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Jennifer K. on 07/30/2017
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Jennifer said the service was fine.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 07/26/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
TED L. on 07/29/2017
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"Attention to detail and great service!"
You guys do a great job! That's why I never think twice about driving all the way to Sac to have it serviced. Thanks again!
Vehicle: Volkswagen Vanagon
Service Date: 07/27/2017
Review Created: 07/29/2017 06:25 AM
MICHAEL MARY A. on 07/28/2017
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"Bumpers...best knowledge of vanagons. In the area, and great service."
As always Stephan's does a great job...however, had I been made aware of the higher hourly rate, I would have had Stephan get the bumpers.
Vehicle: Volkswagen Vanagon
Service Date: 07/26/2017
Review Created: 07/28/2017 09:16 AM
DAVID B. on 07/27/2017
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"Great shop...hightly recommended!"
Stephan's did an excellent job helping to diagnose and repair a coolant leak my Westy had developed. Got to enjoy a road trip the following week with the family, so I really appreciated their excellent work!
Vehicle: Volkswagen Vanagon
Service Date: 06/30/2017
Review Created: 07/27/2017 04:05 PM
Francine T. on 07/25/2017
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Francine said this business was very helpful. The staff seemed honest and professional. It seemed like they knew what they were doing.
Vehicle: Volkswagen EuroVan
Category: Service
Service Date: 07/11/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
ERIC K. on 07/24/2017
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"Stephan Loves what he does"
I had a mechanical failure, eventually traced to a 1/4' piece of tubing, in another state. I was able to drive my van to his shop 2 days later on the way home. I stopped in with no appt, and Stephan was able to was able to find and repair the problem in an hour, at no charge. Thanks Stephan.
Vehicle: Volkswagen Vanagon
Service Date: 07/18/2017
Review Created: 07/24/2017 05:34 PM
DOW C. on 07/24/2017
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"Westy...it means "never completed""
took Westy in for more repairs, all done per Stephans recommendations. Learning that a 1990 Westy with over 227000 miles is NEVER finished, but its part of the adventure. This time, we had a small snaffoo...when the passenger window was repaired, the door speaker was shorted out. Had to take it to a stereo guy to fix it, but Stephan's offered to take that amount off of my next service. All fair, and happy with the service. A 2 hour trip with no radio does wonders for becoming one with your Westy anyway!
Vehicle: Volkswagen Vanagon
Service Date: 07/21/2017
Review Created: 07/24/2017 02:42 PM
Steven H. on 07/14/2017
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Steven said this business provided excellent customer service and they did great work.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 07/11/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Marissa M. on 07/08/2017
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Marissa said this business is honest and they have good customer service.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 07/07/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Cody C. on 06/24/2017
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Cody said this business kept on top of things by keeping in communication with him.
Vehicle: Volkswagen Golf
Category: Service
Service Date: 06/16/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Anthony M. on 06/20/2017
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Anthony said they did a great job.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 06/12/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
ERIC W. on 06/19/2017
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"The only place I want to take my Westy"
As always, quick and complete service.
Vehicle: Volkswagen Vanagon
Service Date: 06/06/2017
Review Created: 06/19/2017 02:09 PM
CHRISTINA G. on 06/02/2017
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"Always great service. "
I have been coming to Stephan for years and have always had great service for my VW's!
Vehicle: Volkswagen Tiguan
Service Date: 05/31/2017
Review Created: 06/02/2017 06:16 AM
Tony P. on 05/14/2017
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Spoke with Angela. She said the service and the customer service were excellent. They are responsive and they follow up with her.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/20/2017
Review Created: 05/14/2017
This review was collected via phone interview by Customer Research Inc.
BOB E. on 05/10/2017
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"Highly recommended "
Excellent service!
Vehicle: Lexus RX 400h
Service Date: 05/08/2017
Review Created: 05/10/2017 09:32 AM
Steve G. on 04/26/2017
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Steve said the business provides very good service. They provide great attention to detail and they know the vehicle he has.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 04/05/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Rob H. on 04/25/2017
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Rob said this business was having a hard time with their phone system and he was having a hard time reaching them. The technician took a long time retrieving his vehicle when it was time to go.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/03/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
TODD G. on 04/22/2017
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"Top Shelf"
Stephan runs a first rate operation. He and his team have taken great care of my van, I am nothing but pleased with my decision to have Stephan Auto Haus transform my van to what it is today. Thank you!
Vehicle: Volkswagen Vanagon
Service Date: 04/03/2017
Review Created: 04/22/2017 12:07 AM
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