98% Would Recommend
Latest Review 3 days ago
Anthony M. on 06/20/2017
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Anthony said they did a great job.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 06/12/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
ERIC W. on 06/19/2017
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"The only place I want to take my Westy"
As always, quick and complete service.
Vehicle: Volkswagen Vanagon
Service Date: 06/06/2017
Review Created: 06/19/2017 02:09 PM
CHRISTINA G. on 06/02/2017
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"Always great service. "
I have been coming to Stephan for years and have always had great service for my VW's!
Vehicle: Volkswagen Tiguan
Service Date: 05/31/2017
Review Created: 06/02/2017 06:16 AM
Tony P. on 05/14/2017
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Spoke with Angela. She said the service and the customer service were excellent. They are responsive and they follow up with her.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 04/20/2017
Review Created: 05/14/2017
This review was collected via phone interview by Customer Research Inc.
BOB E. on 05/10/2017
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"Highly recommended "
Excellent service!
Vehicle: Lexus RX 400h
Service Date: 05/08/2017
Review Created: 05/10/2017 09:32 AM
Steve G. on 04/26/2017
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Steve said the business provides very good service. They provide great attention to detail and they know the vehicle he has.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 04/05/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
TODD G. on 04/22/2017
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"Top Shelf"
Stephan runs a first rate operation. He and his team have taken great care of my van, I am nothing but pleased with my decision to have Stephan Auto Haus transform my van to what it is today. Thank you!
Vehicle: Volkswagen Vanagon
Service Date: 04/03/2017
Review Created: 04/22/2017 12:07 AM
Cameron E. on 04/18/2017
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Cameron said this business was great.
Vehicle: Audi Q7
Category: Service
Service Date: 04/11/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
JOHN L. on 04/17/2017
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"Repairs done right! "
I have a Vanagon Westy Camper. The work was done timely and other issues were noticed and discussed for future work.
Vehicle: Volkswagen Vanagon
Service Date: 04/12/2017
Review Created: 04/17/2017 08:45 PM
Mike S. on 03/31/2017
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Mike said the business did a good job.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 03/29/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Daniel S. on 03/27/2017
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Daniel said this business was not able to fix his vehicle. Stephan was great.
Vehicle: BMW 550i
Category: Service
Service Date: 03/09/2017
Review Created: 03/27/2017
This review was collected via phone interview by Customer Research Inc.
JEFF V. on 03/19/2017
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"Wow!"
I just picked up my engine and 1.8T Vanagon conversion kit from Stephan on Friday. It is nothing short of amazing. The level of craftsmanship and quality of parts is of the highest level. Communication - during the building process - with Stephan was great. He answered all my questions - usually within a couple of hours - and was clear and concise about every detail and cost. Stephan is a pleasure to deal with personally. He is patient, articulate and clearly has the respect of his crew - who are also really friendly and took the time to answer my questions when Stephan had to step away to help other customers. You can tell a lot about a shop by how invested the crew seems. I would recommended Stephans to anyone without hesitation. I would love to write more but you'll have to excuse me - I have to install the 1.8T work of art from Stephans that is sitting on the floor of my garage!
Vehicle: Volkswagen Vanagon
Service Date: 03/17/2017
Review Created: 03/19/2017 09:31 AM
STAN W. on 03/05/2017
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"1989 Vanagon Westfalia"
Very pleased on all fronts from this first visit - professional, knowledgeable, friendly, and fair. Smallish job (replace leaking coolant expansion tank), but all aspects of dealing with shop were satisfactory. Jason does great office/order setup, and on pickup owner briefed on a few observations from post-service checkout. ALso impressed that he decided to replace the coolant level sensor (at no apparent extra charge) because experience shows they often fil when tank is replaced. WIll not hesitate to return for any other needed work!
Vehicle: Volkswagen Vanagon
Service Date: 03/03/2017
Review Created: 03/05/2017 10:57 AM
TODD D. on 03/05/2017
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"The people and the service"
Simply the best
Vehicle: Nissan
Service Date: 03/03/2017
Review Created: 03/05/2017 07:52 AM
Jan W. on 02/28/2017
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Jan said she hopes they will relocate to somewhere that is near their current location.
Vehicle: Lexus ES 300
Category: Service
Service Date: 02/06/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Kiara P. on 02/28/2017
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Kiara said they were very helpful and they finished in a timely manner.
Vehicle: Audi A6
Category: Service
Service Date: 02/27/2017
Review Created: 02/28/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. on 02/13/2017
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Jeff said he has visited this business before. They are very personable and they treated him well. They valued their business. However, they could improve their business by paving the entry drive to their facility. It has terrible pot holes and fills up with water when it rains. It is tough to get in and out. It would be better if they could improve access. Other than that, they were great.
Vehicle: BMW 335i
Category: Service
Service Date: 02/10/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Bob B. on 02/13/2017
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Bob said this business did a good job. They only do what needs to be done. They do not look for little things to add onto the bill.
Vehicle: Volkswagen Vanagon
Category: Service
Service Date: 02/09/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
MARJORIE L. on 02/09/2017
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"Friendly, reliable and affordable "
I initially starting bringing my VW Cabrio here because it was cheaper than the dealership, but my business was ultimately won over by the people who run this shop. People, in my opinion make or break any business and Stephan and Melissa won my continued business easily. Faces have changed and people have come and gone at this shop but it's still a solid bet. My only complaint is that after repairs are complete my car is sometimes washed and sometimes not washed. It would be nice to have it washed every time.
Vehicle: Volkswagen Cabrio
Service Date: 02/07/2017
Review Created: 02/09/2017 06:24 AM
Charles K. on 02/03/2017
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Charles said the business was excellent and the service was good. He said the employee's working at this business are highly knowledgeable on the vehicles they work on, and friendly.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 02/01/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
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