91% Would Recommend
Latest Review 1 day ago
Nadine W. on 07/26/2017
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Nadine said they did a great job.
Vehicle: Mercury Sable
Category: Service
Service Date: 07/18/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
RON S. on 07/23/2017
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"great service"
I have a pleasant service with my auto purchase and service with Stephens Automotiave
Vehicle: Ford Explorer Sport Trac
Service Date: 07/21/2017
Review Created: 07/23/2017 07:43 AM
KRISTINA F. on 07/19/2017
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"Honest, trustworthy and timely! "
The staff at Stephens Automotive have great costumer service and provide honest feedback and diagnosis of your car. I have been there a couple of times and have been pleased both times!
Vehicle: Ford Taurus
Service Date: 07/17/2017
Review Created: 07/19/2017 04:52 AM
JOSH E. on 07/07/2017
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"Independence Day Breakdown"
My car broke down on Independence Day, and while they were closed they were still taking calls and made an appointment for me first thing this morning. They even set me up with a loaner car while they got me back up and running.

You always hear horror stories about breaking down out of state. Fortunately, Stephens Automotive Sales and Service turned a really bad situation around. Because of them, I'm home safe and sound and only a day late.
Vehicle: Mitsubishi Lancer
Service Date: 07/05/2017
Review Created: 07/07/2017 07:32 AM
Ron M. on 06/27/2017
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Ron said the business takes good care of him and his vehicle.
Vehicle: Ford Explorer
Category: Service
Service Date: 06/15/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Joseph B. on 06/24/2017
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Joseph said he had excellent service and they finished in a timely manner. He stated he thought the work that was needed was covered under warranty and it was not. The technicians repaired his vehicle free of charge.
Vehicle: Infiniti M35
Category: Service
Service Date: 06/20/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Gary A. on 06/23/2017
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Gary said he has a lot of praise for this business.
Vehicle: Ford Freestar
Category: Service
Service Date: 06/19/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Cal M. on 06/19/2017
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Cal said the staff did a good job.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/16/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Michelle S. on 06/16/2017
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Michelle said this business did a good job.
Vehicle: Lexus RX 330
Category: Service
Service Date: 06/02/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Emily M. on 06/14/2017
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Emily said this business provided thorough service. The staff was friendly.
Vehicle: Lexus RX 330
Category: Service
Service Date: 06/09/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Stephanie L. on 05/22/2017
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Stephanie said they were very accommodating and they got her in right away. They were pretty good. She suggested they keep up the good work.
Vehicle: Toyota Camry
Category: Service
Service Date: 05/17/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Tim F. on 05/22/2017
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Tim said they always treat him well and they communicate well. His vehicle is usually repaired. He passes by this business on his way home.
Vehicle: Infiniti FX35
Category: Service
Service Date: 05/17/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
SMITH J. on 05/19/2017
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"Honesty"
I called to service my A/C and was told to come the next morning. I called was running late and Debbie said no problem. She was as professional and honest as I could see. I felt comfortable leaving my vehicle there to get serviced and they give you a loaner for $10, perfect. Didn't compare prices to know if it was reasonable or not, just knowing my car was fixed and now I have a real mechanic that I can go to for anything is a great relief. I was extremely impressed when I saw their business, If they would consider I would put their business on my vehicle and let future customers know that they are legitimate. I am most grateful for having A/C for this summer.
Vehicle: Dodge Durango
Service Date: 05/17/2017
Review Created: 05/19/2017 09:21 AM
Dee D. on 05/18/2017
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Dee said this business has always been able to help her and she appreciates them.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
TRAMAINE H. on 05/12/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Company hasn't been the greatest"
Work was done great and in a timely manner. But loner car was out of gas when given to me
Vehicle: Mercury Montego
Service Date: 05/11/2017
Review Created: 05/12/2017 08:33 AM
Jim, Jeff & Debbie S. at Stephens Automotive Service responded on 05/12/2017

Tramaine, we truly value your continued business but do not understand how we can " Do great work in a timely manner" and only get a 2 star review and you would not recomend us to others??? We would happily reimburse you for the loaner carĀ  fuel but we were honestly unaware that the car was low on fuel.

Jeff Stephens

John P. on 05/12/2017
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John said this business is great. He has bought 6 vehicles from them and they take care of any problems quickly.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/11/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Ashley J. on 04/24/2017
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Ashley said this business explained the service to her. The staff were nice and personable.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 03/27/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
DIRK P. on 10/30/2011
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"oil change"
Hi, All
Stephens Automotive Service doze a great job. Easy to work with. Great price's. Every thing i ever need in automotive service.
Service Date: 10/28/2011
Review Created: 10/30/2011 09:29 AM
TOM L. on 10/18/2011
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not very happy"
Oil is now leaking from my car which was not the case when I brought it in. Almost $300. and nothing fixed.
Service Date: 10/17/2011
Review Created: 10/18/2011 08:38 PM
AMY P. on 09/13/2011
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"Good job every time"
I rely on Stephens Auto for all my auto repairs
Service Date: 09/13/2011
Review Created: 09/13/2011 06:57 PM
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