94% Would Recommend
Latest Review 4 days ago
LIZ K. on 09/17/2017
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"Great customer service "
Was able to get in quick, great service and they even have loaner cars for cheap!
Vehicle: Chrysler Town & Country
Service Date: 09/15/2017
Review Created: 09/17/2017 05:35 PM
Lawanda L. on 09/14/2017
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Lawanda said everything was easy. The staff talked about what was wrong and they called her back. Everything flowed.
Vehicle: Jeep Liberty
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
Kip B. on 09/08/2017
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Kip said he has used this business for 25 years. He has never found anyone better.
Vehicle: BMW X5
Category: Service
Service Date: 08/31/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Jim, Jeff & Debbie S. at Stephens Automotive Service responded on 09/12/2017

Kip,

Thank you for the 5 star review. We sincerly value your business.

Jeff Stephens

MICHAEL S. on 09/03/2017
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"Personable and timely"
Great place to do buisness
Vehicle: Nissan Murano
Service Date: 09/01/2017
Review Created: 09/03/2017 06:25 PM
Jim, Jeff & Debbie S. at Stephens Automotive Service responded on 09/12/2017

Michael,

Thank you for the 5 star review. We sincerly value your business.

Jeff Stephens

Gary F. on 08/29/2017
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Gary said it's good and they're really nice. They checked it for leaks and everything was good.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 07/27/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Jim, Jeff & Debbie S. at Stephens Automotive Service responded on 09/12/2017

Gary,

Thank you for the 5 star review. We sincerly value your business and look forward to seeing yu in the future for any vehicle concerns.

Jeff Stephens

Tim F. on 08/21/2017
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Tim said he did not have any problems with the service at the business.
Vehicle: BMW 3 Series
Category: Service
Service Date: 08/03/2017
Review Created: 08/21/2017
This review was collected via phone interview by Customer Research Inc.
DOUG M. on 08/04/2017
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"VSA light"
My VSA light and my ABS light came on driving to work. Stopped by on Stephens (Was right by there when lights came on). Talked to Jeff and he said he could get my car in the next day and it would be okay to drive until then. took it in next day and it was fixed sane day. Great work. Will continue to use Stephens!
Vehicle: Honda Odyssey
Service Date: 08/02/2017
Review Created: 08/04/2017 08:44 PM
Jim, Jeff & Debbie S. at Stephens Automotive Service responded on 09/12/2017

Doug,

Thank you for the 5 star review. We sincerly value your business.

Jeff Stephens

George J. on 07/30/2017
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George said this business took good care of him and can be depended on to do the job right.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 07/27/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Jim, Jeff & Debbie S. at Stephens Automotive Service responded on 09/12/2017

George,

Thank you for the 5 star review. We sincerly value your business.

Jeff Stephens

Claude J. on 07/30/2017
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Claude said this business did everything they said they would. The personnel were considerate and courteous.
Vehicle: Dodge Journey
Category: Service
Service Date: 07/07/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Dalene C. on 07/29/2017
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"Service and honesty "
We asked Jeff Stephens to be on the look out for a car for our 16 year old daughter. He called when the perfect car came in. We couldn't be happier with the selection. He is now looking for our second child the perfect car and we know he will be a great help. My daughter has her car serviced at Stephens Automotive and she said they are so fast and friendly. That is amazing that they treat their young customers as good as the old ones. I am also a teacher in a nearby district and Stephens Automotive donated to our teacher appreciation celebration. It is great that we can rely on such a great company to help support us personally and professionally. Thanks Stephens for all that you do for our family and our community.
Review Created: 07/29/2017 11:29 AM
Jim, Jeff & Debbie S. at Stephens Automotive Service responded on 07/31/2017

Dalene,

We sincerly appreciate the kind woeds and the trust that you have enstilled in our business. Your continued business is greatly appreciated.

Nicole T. on 07/28/2017
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Nicole said this business has always completed all the services for her in a timely manner and they had good prices.
Vehicle: INFINITI QX56
Category: Service
Service Date: 07/18/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Jim, Jeff & Debbie S. at Stephens Automotive Service responded on 07/31/2017

Niole,

Thank you very much for the 5 star review. We always try our best to accomidate and serve all of our customers.

Nadine W. on 07/26/2017
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Nadine said they did a great job.
Vehicle: Mercury Sable
Category: Service
Service Date: 07/18/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
RON S. on 07/23/2017
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"great service"
I have a pleasant service with my auto purchase and service with Stephens Automotiave
Vehicle: Ford Explorer Sport Trac
Service Date: 07/21/2017
Review Created: 07/23/2017 07:43 AM
KRISTINA F. on 07/19/2017
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"Honest, trustworthy and timely! "
The staff at Stephens Automotive have great costumer service and provide honest feedback and diagnosis of your car. I have been there a couple of times and have been pleased both times!
Vehicle: Ford Taurus
Service Date: 07/17/2017
Review Created: 07/19/2017 04:52 AM
JOSH E. on 07/07/2017
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"Independence Day Breakdown"
My car broke down on Independence Day, and while they were closed they were still taking calls and made an appointment for me first thing this morning. They even set me up with a loaner car while they got me back up and running.

You always hear horror stories about breaking down out of state. Fortunately, Stephens Automotive Sales and Service turned a really bad situation around. Because of them, I'm home safe and sound and only a day late.
Vehicle: Mitsubishi Lancer
Service Date: 07/05/2017
Review Created: 07/07/2017 07:32 AM
Ron M. on 06/27/2017
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Ron said the business takes good care of him and his vehicle.
Vehicle: Ford Explorer
Category: Service
Service Date: 06/15/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Joseph B. on 06/24/2017
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Joseph said he had excellent service and they finished in a timely manner. He stated he thought the work that was needed was covered under warranty and it was not. The technicians repaired his vehicle free of charge.
Vehicle: Infiniti M35
Category: Service
Service Date: 06/20/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Gary A. on 06/23/2017
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Gary said he has a lot of praise for this business.
Vehicle: Ford Freestar
Category: Service
Service Date: 06/19/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Cal M. on 06/19/2017
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Cal said the staff did a good job.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/16/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Michelle S. on 06/16/2017
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Michelle said this business did a good job.
Vehicle: Lexus RX 330
Category: Service
Service Date: 06/02/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
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