Stevens Creek Hyundai


Overall Rating 4.21/5Overall Rating 4.21/5Overall Rating 4.21/5Overall Rating 4.21/5rating 4.21

1143 Reviews

ReScore Reviews™ (50)

ReScore
Overall Rating 3.7399996/5Overall Rating 3.7399996/5Overall Rating 3.7399996/5rating 3.7399996rating 3.7399996
Original
Overall Rating 2.1020445/5Overall Rating 2.1020445/5rating 2.1020445rating 2.1020445rating 2.1020445
83% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Rick S. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thorough, Friendly Service"
Keep up the good work.
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 06/28/2017 03:39 PM
Verified Customer on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Yaay"
Hurray
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 06/28/2017 09:56 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/28/2017

Thank you Sergey for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Khashina W. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Eric Yeager is Awesome!"
From the front desk to the shop, everyone in service is spectacular! They acknowledge you and even know me by first name. Eric remembers all the Hyundai vehicles I have had and has always provided me and my son with remarkable service. I love this place and will always return for years to come.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 06/28/2017 09:40 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/28/2017

Thank you very much Khashina for your great comments on our service team and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Verified Customer on 06/27/2017
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"It was done and they were timely and pleasant."
I can't shake the feeling that I paid way more than was reasonable. The staff and friendly customer service is excellent though.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 06/23/2017
Service Type: Maintenance
Review Created: 06/27/2017 06:30 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/28/2017

Thank you Nancey for your survey I left you message so when you get a chance please call me about your bill. 

Thank you

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Candie P. on 06/26/2017
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"Excellent "
Everybody was so nice and helpful even though they were extremely busy!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/26/2017 10:18 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/27/2017

Thank you Candie for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Verified Customer on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Car wash missed"
Everything from this visit was perfect, I can even say that the technical consultant was way better than any other in the past (she was Excellent and deserves 5 starts). I'm rating this experience with 4 starts because the car wasn't washed. This was the 3rd revision service, and it looks this is a service feature that's disappearing from Stevens Creek Hyundai: first time car washed, second time I got a voucher to take my car to nearest car wash, and now there was nothing. Pay attention: I have 2 other cars, from other brands, and I always get the car washed after any visit.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/26/2017 03:39 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Silvio for your survey we had to stop washing cars due to the small size of our store we are servicing over 56 cars a day and one person cannot wash that many cars in one day but you have the pre paid maintenance so you should of gotten a car wash voucher I will make sure they mail one out to you sorry about that.

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Subir W. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 06/26/2017 02:20 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Subir for your survey adn for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
MICHAEL L. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy service"
Fast and complete service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/25/2017 04:27 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Michael for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Jaime M. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service. "
Effectiveness. Service done within the time expected. No delays.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/25/2017 02:51 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Jaime for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lynn M. was willing to explain things in a clear direct way."
Our Service Advisor, Lynn M. was helpful, courteous and efficient. Her style of customer service was just the right amount of friendly with professional.
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 10:18 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Antonio for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Meghan W. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Customer service ,take to Home and Pick me up very nive"
excelente
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/23/2017 05:04 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Meghan for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Rodney F. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Right Stuff"
The service department over at Stevens Creek Hyundai are a great group of folks. They have a great team and they know how to treat you right. The experience was good one for my 60k service. I can truly say that they have the right stuff over there.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/23/2017 01:07 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Rodney for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Dee S. on 06/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"friendly people, work done timely and well"
See my comments. People who work there are very nice and friendly. Work is done timely and done well
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/31/2017
Service Type: Maintenance
Review Created: 06/23/2017 09:23 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Dee for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Julie K. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 06/17/2017
Service Type: Repair
Review Created: 06/22/2017 08:48 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/22/2017

Julie
Thank You for your survey
look forward to seeing you on a busy Saturday

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good experince with Steven Creek Hyundia."
Good experince with Steven Creek Hyundia.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/21/2017 07:35 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/22/2017

Thank You very much for your survey from Hyundai
look forward to seeing you for any service repairs needed

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best car dealer service in the SF Bay Area"
Fantastic service team! Courteous, efficient, and friendly. Excellent car service by the technicians. I will get another service contract with Stevens Creek Hyundai after my current one runs out.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/21/2017 04:11 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/22/2017

Robert, thank you very much for your survey
look forward to seeing you on your next service needs.

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Verified Customer on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service review"
Very friendly. They were on time for checking in and car was finished when promised.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/21/2017 10:24 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/22/2017

Carlyn, Thank you very much for your survey from Hyundai

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Richard D. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
I am really happy with the quick turnaround and all the assistance provided to me during the week my car was being fixed. I had a lot of questions since I don't much about cars and Eric very patiently answered my questions. Overall it was a really great experience. I'll be returning for all my future service needs instead of taking my car to other places.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/21/2017 09:38 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/22/2017

Jennifer, Thank You very much for your Survey

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Brad B. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warrenty repair completed perfectly!"
The dealership did a great job diagnosing and fixing my issue!
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 06/16/2017
Service Type: Repair
Review Created: 06/20/2017 11:00 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Brad for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Bumsoo K. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change is finished in time"
service is overall is ok, but nobody asked if I needed a help at the front desk
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/20/2017 10:08 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 06/26/2017

Thank you Bumsoo for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
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