Stevens Creek Hyundai


Overall Rating 4.23/5Overall Rating 4.23/5Overall Rating 4.23/5Overall Rating 4.23/5rating 4.23

1283 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 3.7499986/5Overall Rating 3.7499986/5Overall Rating 3.7499986/5rating 3.7499986rating 3.7499986
Original
Overall Rating 2.1428618/5Overall Rating 2.1428618/5rating 2.1428618rating 2.1428618rating 2.1428618
83% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent, professional service manager"
The service manager did an excellent job (as always) to explain things to me and to ensure that things were done right.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/18/2017 05:35 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/19/2017

Thank you Thomas for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Matthew M. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/18/2017 04:10 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/18/2017

Thank you Matthew for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Mark J. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Repairs"
Got all the Recall repairs done! Great!!! Thank you, Lord, and thank you Stevens Creek Hyundai!!!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 01:38 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/18/2017

Thank you Mark for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Cary W. on 08/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Busy dealership with efficient service"
Good service and friendly staff
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 09:46 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/18/2017

Thank you Cary for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Sherri Y. on 08/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service people"
Friendly people
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/18/2017 08:34 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/18/2017

Thank you Sherri for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
EVELYN M. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Friendly, informative, getting me out in a timely manner, coupons offering and appointment set up.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/17/2017 08:47 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/18/2017

Thank you Evelyn for your survey and for your business, I am not sure what the coupon you had but we will honor you coupon on your next visit. 

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Dee S. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
What I requested to have done was done timely and Eric was especially helpful.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 04:18 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/17/2017

Thank you Dee for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service experience"
Service experience was good. Eric was responsive and did not upsell the maintenance packages. The shuttle service experience could have been better - but not that much of a hassle.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 11:27 AM
Shannon E Y. at Stevens Creek Hyundai responded on 08/16/2017

Thank you very much for your survey from Hyundai

Antony K. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"my service experience at Stevens Hyundai"
Great service and very friendly staff through out the setting up appointment to the finish of the service. I highly recommend this establishment.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 11:22 AM
Shannon E Y. at Stevens Creek Hyundai responded on 08/16/2017

thank you for your survey from Hyundai.

Sunhyuk K. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall campaign 160 service"
overall very good service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:33 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/16/2017

Thank you Sunhyuk for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Sandra N. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellence in every way!"
So happy to have found you. Love the care given me.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/15/2017 10:15 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/15/2017

Thank you Sandra for your survey and for your busienss

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Santhosh D. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service, friendly staff and timely drop off facility"
Good service, friendly staff and timely drop off facility
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 03:51 PM
Lynn M. at Stevens Creek Hyundai responded on 08/14/2017

Thank you for the survey. It was my pleasure being your service consultant for this visit and look forward to many more to come

Kind regards,
Lynn Maryatt
service consultant

Farshad R. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
Thanks
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/13/2017 09:45 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/14/2017

Thank you Farshad for your survey and for your busienss

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Verified Customer on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
They always give you a free car wash after the service!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/13/2017 10:41 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/14/2017

Thank you Fabio for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Devang D. on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great under the hood servicing - exterior left as is - no fresh feel!"
.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 07:41 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/14/2017

Thank you Devang for your survey and sorry about the bird dropping and yes the technician should have cleaned that off I will talk with them about this. 

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Jungtai P. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Close to home and easy to make appointment"
Price is OK
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 05:20 PM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/14/2017

Thank you Jungtai for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Kuncho K. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent customer service, poor auto work"
The customer service is excellent, however, I am not satisfied with the work they did on my car. After they changed the front 2 tires, they returned my car with dirty and scratched hub caps.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:17 PM
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Cathal E. at Stevens Creek Hyundai responded on 08/11/2017

thank you for the kind score and for taking the time to fill out the survey, We look forward to seeing you again in the future

Lara H. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Price"
The price is too high for an oil change for an economy car. Especially since other places do it for $20. Hard to justify $46 for an oil change. Service was great however. If they added cleaning and car wash like a few years ago then it might be comparable. Price should be lowered.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 03:58 PM
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Cathal E. at Stevens Creek Hyundai responded on 08/11/2017

Thank you for taking the time to fill out the survey and for your kind score, looking forward to seeing you again in the future

William S. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people make the difference!"
Well done!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 09:39 AM
Michael R., SERVICE DIRECTOR at Stevens Creek Hyundai responded on 08/14/2017

Thank you William for your survey and for your business

Mike Rhodas
Service Director
408-380-7930
mrhodas@stevenscreekhyundai.com
Leo G. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Expertise and courtesy"
Expertise and courtesy
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 10:37 AM
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Cathal E. at Stevens Creek Hyundai responded on 08/10/2017

Thank you for taking the time to fill out the survey and for your kind score, We look forward to seeing you again in the future

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