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Stevens Creek Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,629 Reviews)
78
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
282
Total ReScores
4.5
ReScore Average
78
Net Promoter Score ®

Business Details

About

Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online! Stevens Creek Hyundai is located close to the 280 and 880 freeways in Santa Clara, CA. We are one of the premier Hyundai dealers in the Santa Clara / San Jose area. Call us today to schedule your next visit, or go to our website to schedule service appointments online!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(408) 249-1200

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 4:00 PM
Sun
closed
* Pacific Time (US & Canada)
4425 Stevens Creek Boulevard Santa Clara, CA 95051
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,629 Reviews)

DB
gravatar
DINO B.
San Jose, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
- My most recent Service visit!
- I've brought my car to "Stevens-Creek-Hyundai" numerous times, for various reasons,...Since I purchased it back in Oct-2014,...And whether I stayed in the waiting area or left the dealership waiting to be called,...They have NEVER notified me while waiting there at the dealership or called me on the phone to inform me that my car was ready to be picked-up!!!!!
- This last visit was no exception,...I brought the car in on the 20th of May for issues with the "Fuel-Tank" and "Infotainment-System",...They had my car for (3) days,...And I never got a call telling me the progress of the work or just to let me know something!!!!,...And it was only after I called the service dept' on Friday the 22nd to see what the status of my vehicle was, did they tell me that my car was ready to be PICKED-UP!!!!...That's good "CUSTOMER-SERVICE",...And I even called them on Thurs. to inquire about the status and ask the Service-Advisor "ERIC", who had been helping me, if they would provide me with a loaner car,...He tells me not till we "Diagnose" the problem with your vehicle!!!!!...Which they never did!!!!!...RU kidding me!!!!!...Suffice it to say I most definitely won't be bringing my car back to this dealership in the FUTURE!!!!!!!!!!
Not Recommended
Chris H. from Stevens Creek Hyundai responded on 05/22/2015 07:30 AM

Hi Dino,

 

I apologize you feel like you were not taken care of in a proper manner. I have looked into your concern and do not understand 1. your time line or 2. your actual concern. It looks like we have tried to take care of you, we contacted Hyundai Corporate (case number 7894822) and we even tried to duplicate your concerns with you which you could not replicate. Your Vehicle was finshed on 5/20/2015. I am responding to you on Friday 5/22/2015 and the vehicle has been picked up. As far as your rental vehicle goes you requested a shuttle ride home when you dropped off your vehicle; however we are more than happy to give any customer coming through our door a vehicle but it is policy from Hyundai to give the car once a problem is verified.

 

I would love to speak to you more about this because at this time I feel like we do not deserve the score you have given.

 

Please email me at chris@stevenscreekhyundai.com

Thank you.

Chris H. from Stevens Creek Hyundai responded on 05/27/2015 07:23 AM

Good Morning Dino, I am very excited you have decided to bring your vehicle back to us and I look forward to coming up with a resolution for you :)

Chris Hansen

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