business image

Sun Automotive - Springfield

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(558 Reviews)
11
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
11
Net Promoter Score ®

Business Details

About

We are Mike and Sherrie Buckridge, owners of SUN AUTOMOTIVE. Starting with a one-bay service station in 1977, we have grown to currently have three automotive repair shops serving both Eugene and Springfield, Oregon. All three facilities service and repair most makes and models, domestic, Asian, and German, including Honda, Toyota, Subaru We are Mike and Sherrie Buckridge, owners of SUN AUTOMOTIVE. Starting with a one-bay service station in 1977, we have grown to currently have three automotive repair shops serving both Eugene and Springfield, Oregon. All three facilities service and repair most makes and models, domestic, Asian, and German, including Honda, Toyota, Subaru and Volvo. Our Campus location specializes in Volvo repair.
Our shops have the newest technology, training and modern equipment to service today’s complex vehicles. We have a two year/24,000 mile, nation-wide “no hassle” warranty.
Honesty, integrity and professionalism are continually stressed to our team and have earned us a reputation for quality auto repair, value and professionalism. At Sun Automotive, we live our slogan of “Where Trust Is a Tradition” by earning that trust one customer at a time.
The responsibility for our success rests mainly on God’s blessing, hard work and putting the customer’s needs first.
...more

Categories
Auto Repair, Domestic Auto Repair, Diesel Services
Contact
(541) 746-6430

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* No Time Zone provided
255 S A St Springfield, OR 97477-5330
Sun Automotive - Springfield's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(558 Reviews)

RT
gravatar
Rainbow T.
Springfield, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2014
verified customer Verified Customer
Not Good
Here is a copy of an email that was sent to us from Sun Automotive regarding my wife's appointment for Friday, April 4th, 2014: Dear Rainbow Tornell:

Our records indicate that you are scheduled for service on Friday 4/4/2014 at 9:00 AM. If you are unable to make your scheduled appointment, please reply to this email or call (541) 746-6430 to reschedule.

This appointment is for the following location: Sun Automotive 255 S A St; Springfield, OR 97477

When my wife got there, they told her that she was not in their system for that day. She had to pick up the kids from school early that day, so there was a problem getting the car done in time. It ended up getting done in time, but only after many calls from her to the office. She was there at 10 minutes before 9:00 and finally picked up the car at noon! For an oil change. A little long I think. Hopefully there is not a problem like this again because we would like to keep using you.
Not Recommended
Craig N., Owner/Operator from Sun Automotive - Springfield responded on 05/13/2014 03:47 PM

Sun Automotive would like to take the oppertunity and appologize for the clear inconvienience that was felt on the part of our Springfield customer. During that time frame it was discovered a concern with the software that supported the schedule within our management system. We have corrected the issue and hope that in the future both the schedule and the service will return to our high standards. Thank you again and  sorry for the inconvenience from the Springfield Team at Sun Automotive.

Craig Noel
General Manager

Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(114 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(139 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(378 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(445 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(350 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.