Suntrup Hyundai Wentzville


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

442 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.714285/5Overall Rating 4.714285/5Overall Rating 4.714285/5Overall Rating 4.714285/5rating 4.714285
Original
Overall Rating 2.4285757/5Overall Rating 2.4285757/5rating 2.4285757rating 2.4285757rating 2.4285757
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Dave C. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service department.."
We Have had our Santa Fe and Sorento serviced here since they opened the Wentzville facility. Never a problem and always finished within estimated time and cost.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 05/24/2017
Service Type: Repair
Review Created: 05/26/2017 10:51 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/26/2017

Hi Dave,
Thank you for the wonderful survey, 5 star rating and also the great comments about our service department. We want to make sure that all of our customers recieve 5 star service.

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Kayla G. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and friendly"
They were really nice and changed my oil faster than I expected
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 05/18/2017
Service Type: Maintenance
Review Created: 05/26/2017 12:23 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/26/2017

Hi Kayla,
Thank you for taking our survey and giving us 5 out of 5 stars! We want every customer to receive 5 star service. Thank you also for the great comments about our service department. We strive to be the best.

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Charles L. on 05/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
Jack Beger -- always friendly and helpful. Surprisingly FAST service.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/22/2017
Service Type: Repair
Review Created: 05/24/2017 03:40 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/25/2017

Hi Charles,
Thank you for taking our survey and giving us 5 out of 5 stars. We want to make sure our customers are taken care of. Thank you also for the great comments about Jack and our service department.

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy"
I enjoy going to a business that is clean, pleasant and quick service
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/23/2017 12:48 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/23/2017

Hi Renee,
Thank you for taking our survey and giving us a 5 star rating! we want to make sure our customers are taken care of. 

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Jessica M. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly, quick, helpful"
good job!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/23/2017 12:01 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/23/2017

Hi Jessica,
Thank you for taking our survey and ranking us 5 out of 5 stars! We love 5 stars. Thank you also for the very kind comments about our service department.

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Timothy L. on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil"
Great job
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/19/2017 07:49 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/19/2017

Hi Timothy,
Thank you for taking our survey and giving us a 5 star rating.Thank you also for the great comments about our service department. We work hard for our customers.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Lorna H. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick friendly service"
I only go to Suntrup for my cars and service
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/18/2017 04:13 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/19/2017

Hi Lorna,
Thank you for the wonderful comments about our service department. Thank you also for the 5 star rating. We strive for 5 stars!

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Ruth S. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service as it should be"
professional and friendly service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/12/2017
Service Type: Repair
Review Created: 05/17/2017 06:39 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/18/2017

Hi Ruth,
Thank you so much for the great review of our service department. Thank you also for taking the survey, giving us a 5 star rating and also for the kind comments. We want all of our customers to be taken care of.

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Arthur V. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
did not have to wait was given ride home and picked up when complete
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/12/2017 05:49 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/13/2017

Hi Arthur,

Thank you for taking our survey and giving us 5 out of 5 stars! We want to make sure our customers are well taken care of. Thank you for the kind comments about our service department. 
If we can be of any more assistance, please contact me or my staff.
Thank you for being Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Mary P. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job!"
Brought new car from them always helpful, friendly, and they get the job done.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/09/2017
Service Type: Repair
Review Created: 05/12/2017 05:22 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/12/2017

Hi Mary,
Thank you for taking our survey and giving us a 5 star rating. We want to make sure all of our customers receive 5 star service.
Thank you also for the great comments about our service department.
If we can of any more assistance, please feel free to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer.


Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Heather G. on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Highly recommend "
Honesty
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 05/09/2017
Service Type: Repair
Review Created: 05/11/2017 07:25 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/12/2017

Hi Heather,
Thank you for taking our survey and giving us a 5 star rating. We want to make sure all of our customers receive 5 star service.
Thank you also for the great comments about Alex and our service department.
If we can of any more assistance, please feel free to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
John W. on 05/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Alex and the service team get 5 stars
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 05/08/2017
Service Type: Maintenance
Review Created: 05/10/2017 10:47 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/10/2017

Hi John,
Thank you for taking our survey and giving us 5 out of 5 stars! We love to get 5 stars. We want to make sure our customers are well taken care of. Thank you also for the very kind words about Alex and our service department.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Gary C. on 05/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Place To Do Business"
People are usually friendly, and accommodating.
Service results have been good, and any problem with the service has always been corrected.
Vehicle: 2007 Hyundai Veracruz
Category: Service
Service Date: 05/02/2017
Service Type: Maintenance
Review Created: 05/04/2017 10:06 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/04/2017

Hi Gary,
Thank you for taking our survey and for the kind words about our service department. I'm sorry we did not meet your expectations for 5 star service. We want to make sure all of our customers receive the best service possible. I see where the bill was different when you picked up your vehicle. Please give me a call so I can check into this. My number is 636-887-8711 ext 451.

Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 05/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always bring my car there for service. Always had excellent service. "
Yes.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 04/28/2017
Service Type: Repair
Review Created: 05/03/2017 06:42 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/03/2017

Hi,
Thank you for the very nice comments about our service department. Thank you also for taking our survey and ranking us 5 out of 5 stars! we want to make sure our customers are taken care of.

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Jackie/ S. on 05/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Always friendly "
Always friendly and nice.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/28/2017
Service Type: Repair
Review Created: 05/02/2017 03:42 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/03/2017

Hi Jackie,
Thank you for taking our survey and ranking us 4 out of 5 stars. Thank you also for the very nice comments about our service department. I'm sorry that we did not meet your expectations for 5 star service. We had an issue with parts for your vehicle where they were not available here in the U.S. we had to order the axle from Hyundai parts overseas. I'm glad we were able to provide you with a loaner vehicle while your vehicle was down. 
If you would like to talk to me about your last service, please give me a call. 636-887-8711 ext 451 or my email is gdamon@suntrup.com.

Jackie we want to make sure all of our customers receive 5 star service every time they are in.

Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Verified Customer on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very helpful."
very helpful.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/26/2017
Service Type: Maintenance
Review Created: 05/02/2017 08:04 AM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/02/2017

Hi and thank you for taking our survey! thank you for the 5 star rating and the kind comments about our service department. We want to make sure all of customers are taken care of.

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Patricia C. on 05/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people and timely service"
very good
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/26/2017
Service Type: Repair
Review Created: 05/01/2017 04:05 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 05/02/2017

Hi Patricia,
Thank you for responding to our survey and ranking us 5 out of 5 stars! We love to give 5 star service to all of our customers! Thank you also for the kind comments about our service department.

If we can be of any more assistance, please don't hesitate to get a hold of me or my staff.

Thank you for being a Suntrup Hyundai customer!

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Lori R. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service!
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 04/26/2017
Service Type: Repair
Review Created: 04/28/2017 12:52 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 04/29/2017

Hi Lori,
Thank you so much for taking our survey and ranking us 5 out of 5 stars! thank you also for the kind words about our service department! We want to make sure our customers are taken care of.

If we can be of any more assistance please give me or my staff a call. 

Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Peter L. on 04/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Treated well"
Great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/27/2017 07:17 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 04/28/2017

Hi Peter,

Thank you for taking our survey and giving us 4 out of 5 stars. Also thank you for the purchase of your new Hyundai!

 I'm sorry we did not meet your expectations for 5 star service. We want to make sure that all of our customers are taken care of and do receive 5 star service. Was there a problem or issue with your last service? If you could please give me a call, I would like to know about your last service. My number is 636-887-8711 ext 451.

Thank you for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
Cynthia W. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Excellent Service
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/23/2017 05:34 PM
Greg D., Service Manager Hyundai Wentzville at Suntrup Hyundai Wentzville responded on 04/24/2017

Hi Cynthia,
Thank you for the fantastic review and 5 star ranking! we love to get 5 stars! We want to make sure all of our customers are taken care of. Thank you also for the kind words reguarding our service department.

If there is anything we can do further to assist you, please don't hesitate to email or give me or my staff a call. Again thank you very much for being a Suntrup Hyundai customer.

Greg Damon
Service Manager
Suntrup Hyundai Wentzville
636-887-8711 ext 451
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