ReScore Reviews™ (31)

ReScore
Overall Rating 4.5483887/5Overall Rating 4.5483887/5Overall Rating 4.5483887/5Overall Rating 4.5483887/5rating 4.5483887
Original
Overall Rating 2.25806/5Overall Rating 2.25806/5rating 2.25806rating 2.25806rating 2.25806
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Verified Customer on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tim McCarty and Tony M. the service advisors"
yes
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/21/2017 09:41 AM
John N. at Suntrup Hyundai responded on 08/21/2017

Thank you for your feedback.  My service director is making some changes in the call center so hopefully the issue will be resolved.  By the way I did send the information to them that Tim was on vacation.  I do apologize for the inconvenience.
Thanks again
John Norris
Service Manager
Suntrup Hyundai

DAVID N. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very courteous staff"
Was greeted promptly at appointment time and treated with respect. Very pleasant environment to await service. Was in and out quickly. Very impressed.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/21/2017 06:53 AM
John N. at Suntrup Hyundai responded on 08/21/2017

Thank you David for responding.  we appreciate your feedback immensely.  Please feel free to contact us anytime we can be of service.
Thanks again
John Norris
Service Manager
Suntrup Hyundai

JAMES H. on 08/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The people "
The people in the service department makes this a great place
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/20/2017 07:41 PM
John N. at Suntrup Hyundai responded on 08/21/2017

Thank you James for responding.  Please feel free to check our website for coupons under service specials.  Also do not forget about our oil change card.  You can purchase 3 oil changes and 2 tire rotations or 4 oil changes at a substantial savings.
Thanks again 
John Norris
Service Manager
Suntrup Hyundai

Karen M. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Walk in service fast"
Walked in and they had me out in less time than they said and even did fixed the recall i scheduled for a different day
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/20/2017 02:09 PM
John N. at Suntrup Hyundai responded on 08/21/2017

Thank you Karen for your feedback.  It is always appreciated and I am very happy we could knock out 2 birds with one stone.  Please feel free to contact us anytime we can be of service.
Thanks again
John Norris
Service Manager
Suntrup Hyundai

Verified Customer on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ok"
Excellent fast service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/19/2017 07:19 PM
John N. at Suntrup Hyundai responded on 08/21/2017

Thank you for your great response.  Please feel free to contact us anytime we can be of service.
Thanks again
John Norris
Service Manager
Suntrup Hyundai

Stacey H. on 08/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Unhappy tail light left unscrewed "
I found tail light cover left unscrewed and screws rolling around in my trunk
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/19/2017 10:30 AM
John N. at Suntrup Hyundai responded on 08/21/2017

Thank you Stacey for bringing this matter to my attention.  I have talked to the individual involved and it is completely our fault.  The part we have ordered to correct your issue has arrived and Andrew will be contacting you to set an appointment.
Sincerely,
John Norris
Service Manager
Suntrup Hyundai

Maun A. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THE SERVICE WAS GREAT. ALL RECALLS WHERE COMPLETED"
YES
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 10:54 AM
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Every good service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 08:33 PM
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I already did. I only like your service the rest is horrible. "
You didn't tell me this would be in print & use name st the first. You can not use my name.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 05:48 PM
Fern J. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always greeted in a friendly manner. Lol"
Customer service rep. Andrew was respectful and efficient.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:26 AM
Beverly M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's getting better. Honesty honesty honesty. "
I am slowly deciding wether to return. This was the best experience in seven years.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 07:56 PM
Verified Customer on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good"
Thanks
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:57 PM
Jimann S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
great service
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 08:23 AM
Douglas S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service on 8/9/2017 "
I already provided my review in a previous page.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 07:58 AM
Marsha V. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff, Tim McCarthy was my service consultant, and did a great job in listening to me, keeping me informed while my car was being worked on."
Very good service on my car!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 06:34 AM
Ryan B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Reliable"
The only place I let work on my car!
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/15/2017 05:07 AM
Magretta Y. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful, knowledgeable advisors."
I like going here because I feel like I am dealt with honestly and that I am listened to.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 09:56 PM
Verified Customer on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Vehicle recall"
Went in for a recall on my vehicle. They inspected it in a timely manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 08:22 PM
JAMES S. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Well oiled machine
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 06:50 PM
Nicole V. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Clean, friendly, and fast
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/13/2017 06:12 PM
Displaying Review 1 - 20 of 1709 in total