Superior Hyundai Parkersburg


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

208 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
95% Would Recommend
100% Business Response
Latest Review 6 days ago
Verified Customer on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful"
When I called to schedule the gentleman that I spoke to was very helpful and really worked to get me scheduled. Much appreciated.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 04:44 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 08/11/2017

Your business and feed back are greatly appreciated. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Brian C. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the quality of service for me and my better half brian cooper for my santa fe car "
I would like to see an expanded waiting room other than that great. Aleta Lopez Cooper
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 06:58 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 08/09/2017

Your business and feed back is greatly appreciated. There is extra seating in showroom. If you want a quiet place to wait we sometimes have a open office we can let you use. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Verified Customer on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Qucik service"
Quick service! Thanks Superior
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/09/2017 06:35 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 08/09/2017

Its are pleasure. We appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Brittany M. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Dealership I've Ever Dealt With"
Superior Hyundai in Parkersburg is by far the best dealership I've ever dealt with. They always go the extra mile to make sure I'm taken care of. I feel like they truly care about me and my vehicle.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 07:21 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 08/09/2017

Your business and feed back is greatly appreciated. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
David C. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Manager was very helpful and courteous"
schapman
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 04:45 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 08/09/2017

We greatly appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Randall C. on 08/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"close to home and friendly staff"
yes indeed I think that they deal fairly
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 02:06 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 08/09/2017

Your business and feed back is greatly appreciated. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Nancy L. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is so nice there..and are willing to help you.."
I would recommend this place to anyone
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/05/2017 03:28 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 08/07/2017

We greatly appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Charles R. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work!"
I trust them to be both competent AND honest. Can say that about every PBK dealership
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 07/31/2017 11:06 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 08/01/2017

We appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
John M. on 07/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
Excellent service
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 07/29/2017 09:30 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 07/31/2017

We appreciate your business and feed back. Thanks TomL

Thomas Longfellow
Service Manager
304-424-5122
Donna E. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Donna Elliott"
Excellent service, friendly staff, and trustworthy care of my vehicle
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/28/2017 12:41 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 07/31/2017

We appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
EDWIN B. on 07/27/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Poor comunication"
not at all happy
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 07/27/2017 05:16 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 07/28/2017

I apologize that we did not properly explain the situation at pick up. The Hyundai system was down on the day of your visit so we were unable to complete the software update. We will contact you next week to reschedule. This particular update can also wait until your next scheduled maintenance if that is more convenient. Again, I apologize. Thank you for the feedback and your service business!

Thomas Longfellow
Service Manager
304-424-5122
Geoffrey L. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change on my day Off"
Brought vehicle to shop on my day off for basic oil change service, shop appeared to be very busy but I was in and out within 1/2 hour maybe less. With being my day off from work and having a lot of other things to do this was great and friendly service once again.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/17/2017 11:40 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 07/17/2017

We appreciate yor business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Virginia T. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistently pleasing service"
I always return her for servicing on my Hyundai
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/14/2017 08:41 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 07/17/2017

We appreciate your business and feed. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Jeryl H. on 07/13/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Oil Change"
The staff present that day were friendly and helpful.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/08/2017
Service Type: Maintenance
Review Created: 07/13/2017 09:51 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 07/14/2017

We appreciate your business and feed back. We are sorry for your incovinence.  It was unexpected and the power came and went several times. We do appoligize your time is very important to us. Thanks Tom L 

Thomas Longfellow
Service Manager
304-424-5122
Leandro G. on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personel "
Excellent personel
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/04/2017 02:58 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 07/05/2017

We appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Jesse W. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
Awesome service
Vehicle: 2011 Hyundai Genesis Co
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 06/30/2017 11:22 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 07/05/2017

We appreciate your business and feed back. Thanks Tom L 

Thomas Longfellow
Service Manager
304-424-5122
Lisa J. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and professional employees"
Excellent!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/23/2017 11:46 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 06/26/2017

We appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Lynn G. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and helpful"
Never been let down
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/23/2017 07:23 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 06/26/2017

We appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
Beth K. on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Helpful staff"
Helpful staff, appreciate rides
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/21/2017 05:18 AM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 06/21/2017

We appreciate your business and feed back. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
KAROL W. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful to a traveler from Oklahoma...not knowing what the problem was with my car. Kudos to the people that made my day with good news...kkw"
same a s above... Thank you...
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/20/2017 03:42 PM
Thomas L., Service Manager at Superior Hyundai Parkersburg responded on 06/21/2017

Your welcome. We care about are customers and even ones that are just passing thru. Thanks Tom L

Thomas Longfellow
Service Manager
304-424-5122
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