ReScore Reviews™ (9)

ReScore
Overall Rating 4.0000033/5Overall Rating 4.0000033/5Overall Rating 4.0000033/5Overall Rating 4.0000033/5rating 4.0000033
Original
Overall Rating 2.11111/5Overall Rating 2.11111/5rating 2.11111rating 2.11111rating 2.11111
93% Would Recommend
100% Business Response
Latest Review 5 days ago
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Blank"
Blank
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:04 AM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/16/2017

Alan,
Thanks for the great review. We appreciate your business and detailed feedback. As always we look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Robin B. ReScore Review on 08/17/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Broken process"
Thanks Tony
Your process is still broken.
I was given a free oil change/tire rotation which was okay but the issue still exists. The same miscommunication can/will happen again until the process is fixed.
The frustrating issue is that Swope has no after hours contact. The person who sold us the car did her best to contact someone to open your bay door so I could get my car but got no response. I feel that she was ignored because someone did not feel a need to correct their error when given the opportunity.
My review is the same.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/14/2017 01:16 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Broken process "
Swope has a broken process that cost me a large amount of time, stress and loss use of my car.
It is still broken because management states one procedure and the techs doing the work differently.
Will return for warranty work and three free remaining oil changes but nothing else.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/14/2017 01:16 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/15/2017

Robin,
Thank you for taking the time to write your review. We appreciate your business and detailed feedback. I am sorry for the problem you experienced during your last service visit. I sincerely apologize for all the inconveniences we caused.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Tony C., Fixed Operations Director at Swope Hyundai responded on 08/21/2017

Robin,
Once again I apologize for your service experience and appreciate your feedback.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

William N. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fast and friendly service"
I've had 3 service maintenance checkups/oil changes and one recall notice performed so far and have never been in the shop past 30 minutes to date and 2 of the calls didn't even have an appointment and took me right in and performed the service stated above.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/12/2017 08:08 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/14/2017

William,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Johnny C. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Great Staff, Service was great.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/12/2017 07:49 AM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/14/2017

Jonny,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast & Friendly"
It is a pleasure to get my car serviced here. They are quick and friendly and professional.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 07:28 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/14/2017

Cheryle,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Richard J. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AWESOME SERVICE "
Outstanding service Reps
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/11/2017 04:50 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/14/2017

Richard,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Rhonda M. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Drove from Evansville IN."
We were very please with the service we received. The technician listened intently when we explained how the car had been preforming. The service was done to our satisfaction and we were told if we had anymore problems to contact them immediately.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 08:27 AM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/09/2017

Rhonda,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Lesley O. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
...
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/08/2017 12:32 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/09/2017

Lesley,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Ronnell J. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Visit"
Excellent service personnel
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/05/2017 07:35 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/07/2017

Ronnell,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Verified Customer on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Services"
They were professional and courteous even fixed a recall that I wasn't aware of. Hyundai service 10/10
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/05/2017 04:28 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/07/2017

Brian,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Verified Customer on 08/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Electronic Diagnostics and Multi Point Inspection"
Good inspection and recommendations. Though, the cost of the diagnostics should alleviate some of the costs of the replacement electronics (Blue Tooth) equipment.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/04/2017 08:39 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/07/2017

Petro,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

James R. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"See previous comment."
See previous comment.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/03/2017 01:34 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 08/03/2017

james,
Thank you for taking the time to write your review. We appreciate business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Betty W. on 07/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Annbea40 "
Listening to us the customer
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/27/2017 02:36 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 07/28/2017

Betty,
Thank you taking the time to write your review. We appreciate your business and your detailed feedback. We look forward to your next service vist

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Beverly B. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice workers"
Friendly guys, maintenance didn't take too long, follow-up (because of copious exhaust smoke) immediately after leaving lot taken care of in reassuring manner.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 07/26/2017 11:20 AM
Tony C., Fixed Operations Director at Swope Hyundai responded on 07/26/2017

Beverly,
Thank you for taking the time to write your review. We appreciate your business and detailed feedback. We look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Verified Customer on 07/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Great car"
I love my Veloster but have had a few hiccups with the service department. They could improve their communication.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/22/2017
Service Type: Repair
Review Created: 07/25/2017 05:22 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 07/26/2017

Wesley,
Thank you for taking the time to write your review. We appreciate your business and detailed feedback.
I’m sorry for the problems you experienced with your part. Unfortunately there is no explanation as to why we failed to communicate the status of your part with you.  We have several systems in place that is suppose to prevent this from happening. I can assure you we will go back and look at our systems to prevent this from occurring again.
We look forward to your next service visit with us.
If you have any concerns in the future, please call me directly.
Thanks

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Verified Customer on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Did good for an oil change
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 07/25/2017 11:14 AM
Tony C., Fixed Operations Director at Swope Hyundai responded on 07/25/2017

Bradley,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Joy D. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine oil change and follow ups on Recalls"
Quick work to get oil changed and follow ups on 2 recalls.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/24/2017 08:03 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 07/25/2017

Joy,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Mary Y. on 07/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly"
Everyone is kind
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/24/2017 04:41 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 07/25/2017

Mary,
Thank you for taking the time to write your review. We appreciate your business and look forward to your next service visit.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Michael P. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service"
Great customer service
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/21/2017 03:30 AM
Tony C., Fixed Operations Director at Swope Hyundai responded on 07/21/2017

Michael,
Thank you for taking the time to write your review. We appreciated your business and detailed feedback.

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

Jerry S. ReScore Review on 07/20/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always above and beyond"
Jr called me to see what swope could do to make me a satisfied customer. I was very impressed with that and really appreciated the call. As I stated before they always give me 5 star service. I would like to thank tony and jr for their great customer service. Thanks for going above and beyond to take care of me as always.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/19/2017 06:14 PM

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"People"
I always get my car serviced with swipe. They do a great job just had mistake this time that was inconvenient and made a mess in my driveway. If not for that would have given them a 5 as always. I still recommend them Jr and Bill are great with their customers.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/19/2017 06:14 PM
Tony C., Fixed Operations Director at Swope Hyundai responded on 07/20/2017

Jerry,
Thank you for taking the time to write your review. We appreciate your business and detailed feedback.
I am sorry for the problem you experienced during your last service visit. I can assure you that we are continuously implementing new processes to help eliminate these mistakes. We look forward to your next service visit with us.
If you have any concerns in the future, please call me directly.
Thanks,

Tony Caldwell
Fixed Operations Director
270-505-1200 Ext#520

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