ReScore Reviews™ (22)

ReScore
Overall Rating 4.454545/5Overall Rating 4.454545/5Overall Rating 4.454545/5Overall Rating 4.454545/5rating 4.454545
Original
Overall Rating 1.681815/5rating 1.681815rating 1.681815rating 1.681815rating 1.681815
91% Would Recommend
100% Business Response
Latest Review about 2 hours ago
MARCELLA W. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"my car"
firendly, local
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/18/2017 01:48 PM
Paul D. on 08/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Na"
Na
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/18/2017 01:11 PM
Verified Customer on 08/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Elantra repair"
The people here are welcoming and attentive.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/18/2017 12:02 PM
James L. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks"
Good service department
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/18/2017 09:00 AM
Bobby O., Service Director at Taylor Hyundai responded on 08/18/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Repair Service"
Got my repair done within 24 hours without an appointment.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/18/2017 07:18 AM
Bobby O., Service Director at Taylor Hyundai responded on 08/18/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Richard G. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always helpful"
Excellent
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 03:45 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/18/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
RICHARD E. on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good experience"
Professional and efficient work-- just too far, and too expensive for routine service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 05:04 AM
Bobby O., Service Director at Taylor Hyundai responded on 08/16/2017

Thank you for the comments. We appreciate your business. I would like to discuss your concern at your convenience. I can be reached at the number below.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Dennis K. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Expect to wait a while for an appointment."
Taylor Hyundai is physically too small to meet the needs of the Augusta-metro area. I brought my car in for a warranty repair and was told that it may be as long as 2 weeks before I could have an appointment. "Fortunately", they were able to fit me in 8 days later. It took a few days for the necessary part to come in so my total time without my primary vehicle was 10 days. I was told that there weren't any loaner vehicles available as the wait of cars to be serviced was so long they didn't have any left. If it weren't for this repair being covered under warranty, I would have taken it elsewhere for repair. I'm happy that this didn't cost me anything, but the aggravation of being without my car for so long is not something I want to go through again. The repair seems to have been completed properly and only took a day once the necessary part came in. They also washed my car which was a pleasant surprise! It's just time that they expand the place to an appropriate size for the market they serve!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 06:23 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/16/2017

Thank you for your business. We apologize for the length of time to get you in the shop. We are working to accommodate everyone as quickly as possible. I would like to discuss your concern at your convenience.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"pw"
Great Service Always
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 01:57 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/15/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Holly B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is interested in why you are have brought your car in, they call if necessary and service is timely. "
Excellent Experience
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:48 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/15/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Lois D. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sales / Ben Powell is excellent"
yes, definitely
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:49 AM
Bobby O., Service Director at Taylor Hyundai responded on 08/15/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Anthony M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall Service"
Friendly service department
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 10:40 AM
Bobby O., Service Director at Taylor Hyundai responded on 08/15/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Mark L. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent People"
Had an issue with a window not rolling up. Was able to drop the car off the same day I called and pick it up two days later after a part was overnighted. The entire experience with all the staff was excellent. Only thing that could have been better was if the car had been cleaned prior to me picking it up - this used to be standard at all Taylor dealerships - perhaps it is no longer. Will definitely return when service or repair is required.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 10:34 AM
Bobby O., Service Director at Taylor Hyundai responded on 08/15/2017

Thank you, we appreciate your business. The basic wash/vac is still part of our service. I do know that last week we had several days that we closed the cleanup department due to rain. Your vehicles repairs may have been completed during one of these times. Stop by any day M-T 8:30am to 4:30pm and we will take care of it for you weather permitting.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Kathy S. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great customer service"
service done in timely manner
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/12/2017 06:36 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/14/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Richard B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"maintenance"
It was completed in a short amount of time.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/11/2017 09:48 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/14/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Experience"
The friendliness of the workers and great service.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 05:15 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/14/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Margaret K. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is great"
All the employees are excellent and helpful. Especially Bob who took great care of my vehicle. Got new tires and the battery done in great time.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/09/2017 04:48 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/10/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Terri G. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
The staff is friendly and the service is great!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 06:54 AM
Bobby O., Service Director at Taylor Hyundai responded on 08/09/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Their willingness to help you."
Very friendly, courteous, and efficient.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 02:21 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/08/2017

Thank you, we appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Herb H. ReScore Review on 08/08/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service manager reaching pout tho resolve concerns"
Service manager has bent over backwards to ensure my satisfaction and resolve recent issues with replacement of my tire.
Service Date: 08/08/2017
Service Type:
Review Created: 08/08/2017 01:50 PM

Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor service - not customer oriented. "
I purchased road hazard warranty for my tires. Shortly after purchase I had a slow leak. Had to make a service appointment so that they could simply order a new tire, then another appointment to change it. Recently needed another tire replaced same saga as if there's nothing better to do than sit around 2 - 3 hours so they can order a tire. Can't help but wonder why they can't look at previous replacement rather than schedule an appointment. If they need to see the car and it takes hours to determine the correct tire I can't imagine what it must be like to go through an actual repair. Seems totally incompetent and the wait for a simple thing doesn't demonstrate customer appreciation.
Service Date: 08/08/2017
Service Type:
Review Created: 08/08/2017 01:50 PM
Bobby O., Service Director at Taylor Hyundai responded on 08/08/2017

Thank you for taking my call this afternoon. We apologize For the inconvenience. I am glad we were able to correct your concern.We do appreciate your business.
Sincerely,

Bobby Owens
Service Director
706-868-1200 x453
bowens@taylorautonet.net
Displaying Review 1 - 20 of 1249 in total