Taylor Hyundai of Findlay


Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

275 Reviews

ReScore Reviews™ (9)

ReScore
Overall Rating 4.11111/5Overall Rating 4.11111/5Overall Rating 4.11111/5Overall Rating 4.11111/5rating 4.11111
Original
Overall Rating 1.55556/5rating 1.55556rating 1.55556rating 1.55556rating 1.55556
93% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Kathleen P. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly personal"
Yes
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/22/2017 06:01 PM
Samuel N. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied Customer"
Very courteous and timely service !!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/22/2017 11:54 AM
Douglas I. at Taylor Hyundai of Findlay responded on 09/22/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Experience!"
I had such a great experience coming here! Will be coming again soon!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 06:04 PM
Douglas I. at Taylor Hyundai of Findlay responded on 09/19/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service,friendly people "
Good service fast
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:49 AM
Douglas I. at Taylor Hyundai of Findlay responded on 09/18/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Joseph M. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service, pleasant personnel ...... "
My care was toed in with a flat tire late in the afternoon. My car was ready at 9 am the next day ..... The Service man made sure I was satisfied with all details. They even gave me a complimentary wash job... which I thought was above and beyond ...... no complaints at all
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/16/2017 12:45 PM
Douglas I. at Taylor Hyundai of Findlay responded on 09/18/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Frances C. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service!"
Friendly faces that haven't changed, quick and efficient service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 03:48 PM
Douglas I. at Taylor Hyundai of Findlay responded on 09/12/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Ruth D. on 09/06/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"cleanliness, courteous "
I am not in the habit of recommending businesses so that question about recommending is not helpful. It does not mean I didn't like the business. Why is it on every survey?
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/06/2017 06:07 AM
Douglas I. at Taylor Hyundai of Findlay responded on 09/06/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Barbara B. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Yes
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/05/2017 12:28 PM
Douglas I. at Taylor Hyundai of Findlay responded on 09/05/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Nancy C. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
They make every effort to go over the top to make sure customers are satisfied with whatever service is being done.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/04/2017 03:22 PM
Douglas I. at Taylor Hyundai of Findlay responded on 09/05/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Thomas P. on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The general atmosphere."
yes.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 09/03/2017 06:50 AM
Douglas I. at Taylor Hyundai of Findlay responded on 09/05/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Megan L. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome enviroment. Feeling welcomed. "
Awesome employees. Also feeling welcomed and not having to wait to long for anything. Everyone is also very respectful.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/30/2017 10:11 AM
Douglas I. at Taylor Hyundai of Findlay responded on 08/30/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

David C. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service as promised"
had a recall notice corrected and oil change - they delivered as promised
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/30/2017 04:14 AM
Douglas I. at Taylor Hyundai of Findlay responded on 08/30/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Michael C. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Very accomodating and quick service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 08/29/2017 03:48 PM
Douglas I. at Taylor Hyundai of Findlay responded on 08/30/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Leon L. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Exellent service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 08/29/2017 01:18 PM
Douglas I. at Taylor Hyundai of Findlay responded on 08/29/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 08/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Warranty"
Good service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/29/2017 08:44 AM
Douglas I. at Taylor Hyundai of Findlay responded on 08/29/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

MICHAEL B. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"15000 miles"
11
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/23/2017
Service Type: Maintenance
Review Created: 08/29/2017 07:15 AM
Douglas I. at Taylor Hyundai of Findlay responded on 08/29/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Dustin D. on 08/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service "
Good business
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/28/2017 11:04 AM
Douglas I. at Taylor Hyundai of Findlay responded on 08/28/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 08/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly prompt service"
Friendly, was ready when promised, explained everything. Extremely happy customer
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/23/2017 03:19 PM
Douglas I. at Taylor Hyundai of Findlay responded on 08/24/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Verified Customer on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Ladies Wednesday "
Great service and at an even better deal on Ladies Wednesdays.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/22/2017 03:56 PM
Douglas I. at Taylor Hyundai of Findlay responded on 08/24/2017

Thank you for the great response. It is our goal to have 100% customer satisfaction. Should anything arise that I can do to help make your experience even better, please let me know.
Thank you
Douglas Irvin
Service Manager

Ashley B. on 08/18/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"SLOW, HORRIBLE SERVICE"
The service was slow, like usual. I HATE that I have to go here for my recalls.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/18/2017 05:23 AM
Douglas I. at Taylor Hyundai of Findlay responded on 08/18/2017

Thank you for your response. I apologies that your service was less than satisfactory. I am looking into what went wrong and I will get it resolved. I have called and left you a voice mail. Please call me back at your earliest availability.
Thank you
Douglas Irvin
Service manager

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