Taylor Hyundai of Perrysburg


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

932 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.4545455/5Overall Rating 4.4545455/5Overall Rating 4.4545455/5Overall Rating 4.4545455/5rating 4.4545455
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very caring and personable "
I would recommend Taylor Hyundai to my friends
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/21/2017 05:00 PM
Michelle B. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you for providing excellent service!"
My brakes were fixed promptly, oil change completed, car swept and washed well. I really appreciated their effort.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 03:18 PM
Richard B. on 09/21/2017
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"very courteous people"
nice surroundings and very nice people
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 11:25 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thank you for choosing the Taylor Auto Family for service on your Hyundai; and for your recent 5 STAR review.  We’ll do our best to provide expert auto service and 5 Star customer care every time you’re here.  Thanks again. 

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Annie K. on 09/20/2017
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"good company to do business with"
recommend highly
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 10:00 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thanks for completing and returning the e-survey about your last service visit to Taylor Hyundai.  Particularly for the 5 STAR rating and your comments about recommending us.  We’ll do our best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Excellent service ,,
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 08:00 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thank you for choosing the Taylor Auto Family for service and for your recent 5 STAR review.  We’ll do our best to provide excellent service every time you’re here.  Thanks again.



Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Elizabeth R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work in a timely fashion!"
Yes
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 03:00 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thank you for choosing the Taylor Auto Family for service on your Hyundai; and for your recent 5 STAR review.  I'll pass your comments along to James, he is often "most helpful".  I'm sure he'll do his best to make it happen every time you’re here.  Thanks again. 

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
TERRY B. on 09/19/2017
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"Friendly and knowledgeable people"
Excellent service
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:01 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thank you for choosing the Taylor Auto Family for service on your Hyundai; and for your recent 5 STAR review.  We appreciate your comments and we're glad to read that your visit "went well and on time". We’ll do our best to make it happen every time you’re here.  Thanks again. 

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Terry S. on 09/19/2017
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"Great service"
Have purchased two vehicles from Taylor Hyundai of Perrysburg. Their sales and service is always top notch.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 01:30 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thank you for choosing the Taylor Auto Family, especially for service on your Hyundais.  We appreciate the 5 Star review, we’ll do our best to be "top notch" every time you’re here.  Thanks again.

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 09/19/2017
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"Great Service"
I have always received great service whenever I take my car to Hyundai. The service technicians are very courteous, respectful, helpful and they always complete the work when they say it will be done. If not, they keep you posted as to how much longer it will take.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 12:46 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thanks for completing and returning the e-survey about your last service visit to Taylor Hyundai and particularly for the 5 STAR rating.  Your comments reflect some of our standards: Courtesy and Respect.  We’ll do our best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Leslie R. on 09/19/2017
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"Service Department "
Service Department was amazing. He addressed my issues with things.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:39 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thanks for completing and returning the e-survey about your last service visit to Taylor Hyundai and particularly for the 5 STAR rating.  I'm glad to see we were able to get your concerns taken care of promptly, we’ll do our best to make it happen every time you’re here.  Thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 09/19/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
The finance guy was not just rude to my dad he was insulting. I do not see the value in a nearly $1900.00 add on for paint and fabric protection. That is the equivelant of rust proofing these days, pure profit for what can be done by the customer by themselves with a can of wax and a can of Scotch-Guard. Add the dismissive attitude, and I will never buy a car there again.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:41 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/21/2017

Thanks for completing and returning the e-survey about your last service visit to Taylor Hyundai and particularly for the 5 STAR rating.  As well, thanks for the heads up on the sales department concern, I'll pass it along to them.  A mentioned, I'm glad to see your happy with the service, we’ll do our best to make that happen every time you’re here.  Thanks, again for the feedback and the survey!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Christopher W. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service."
I always bring my car in to Taylor Hyundai for service. Nice, clean facility. Prompt service. Reasonable price.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 07:04 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/18/2017

Thanks for completing and returning the e-survey about your last service visit to Taylor Hyundai and particularly for the 5 STAR review.   Your satisfaction, your business and your Hyundai are important to us and we’ll do our best to show it every time you’re in.  Thanks, again!  

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Julie L. on 09/16/2017
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"Service"
Very organized
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/16/2017 06:01 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/18/2017

Thank you for choosing the Taylor Auto Family for service on your Hyundai; and for your recent 5 STAR review.  We’ll do our best to provide expert auto service and 5 Star customer care every time you’re here.  Thanks again. 

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Gregory B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent as always"
This is the second car we have purchased from Taylor Hyundai and we always get all our service done here they have went above and beyond time and time again.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/15/2017 06:09 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/18/2017

Thanks for completing and returning the e-survey about your last service visit to Taylor Hyundai and particularly for the 5 STAR review.   Though not always "perfect", your satisfaction, your business and your Hyundai are important to us so, we’ll do our best to show it every time you’re in.  Thanks, again!  

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Elida T. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thomas"
Great Job !
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 05:46 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/18/2017

Thanks for completing and returning the e-survey about your last service visit to Taylor Hyundai and particularly for the 5 STAR review.   Your satisfaction, your business and your Hyundai are important to us and we’ll do our best to show it every time you’re in.  Thanks, again!  

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Curtis E. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treated like a friend at a very high level of professionalism "
Yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 05:44 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/18/2017

Thank you for choosing the Taylor Auto Family for service on your Hyundai; and for your recent 5 STAR review.  The techs will continue to provide expert auto service and James, the 5 Star customer care your accustomed to every time you’re here.  Thanks again.

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast efficient resolution of outstanding recalls."
Service managed to resolve about 5 outstanding recalls that I had neglected in about 2 hours.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 11:34 AM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/15/2017

Thanks for completing and returning the e-survey about your last service visit to Taylor Hyundai and particularly for the 5 STAR rating.  We’ll do our best to make it happen every time you’re here.  We'll see You next time and thanks, again!

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
My repair was covered by my extended warranty. My car runs so much better now.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 02:27 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/15/2017

Thank you for choosing Taylor Hyundai Service and for your recent 5 STAR review.  We’ll do our best to provide expert automotive service and 5 Star customer care every time you’re here.  I'm glad to see your service plan helped with the repair expenses. Thanks again.

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/15/2017

Additionally, I did notice your response to "...return for routine maintenance".  If you have the time, maybe let us know how we could change your mind.  Any feedback you have will be helpful.  Thanks, Kurt

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238
David S. on 09/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service review"
Timely service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:03 AM
JAMES S., SERVICE ADVISOR at Taylor Hyundai of Perrysburg responded on 09/13/2017

Thank you for taking the time to complete the survey.  Taylor Hyundai Service Department strives for 5 star service and we regretfully apologize that you didn't receive that during your last service visit.  We will strive harder to achieve that goal during your next service visit.

JAMES SNYDER
SERVICE ADVISOR
J.SNYDER@TAYLORAUTO.COM
4199318450
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/13/2017

Had a chance to review your survey and wanted to send a note to thank you for responding and to ask for critical feed back. Though we always hope for 5 stars, we learn more from the surveys where we didn't meet our client expectations.  Any way we can get you to send us a short comment on where we need improvement?  Either way, thanks for choosing Taylor Hyundai, we know there are a lot of choices out there.  We'll do our best to earn 5 stars in the future.
Thanks, again.  Kurt   

Kurt Schulze
Taylor Hyundai Service
k.schulze@taylorauto.com
419.931.8000 x238
Nathaniel D. on 09/12/2017
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"Amazing Service "
Hyundai is a very professional corporation with high expectations for everyone and it shows when you visit a dealer. One thing in particular is that they DO NOT “try” to be good at customer service. They don’t go overboard and treat you like a innocent child. They don’t pretend to be your best friend and act like they are your best friend. They don’t bend over backwards to be something they’re not just to please you. No! They are normal and respectful and honest. They go above and beyond where it’s needed and when you leave you feel like an adult not a child. You feel like your questions are answered and you can always come back for more. What a pleasant experience. This is the way all companies should be.
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 02:07 PM
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Kurt C S. at Taylor Hyundai of Perrysburg responded on 09/13/2017

Thank you for taking the survey, the 5 star rating and especially for your comments. We strive to be professional and appreciate your recognition. Thanks again-Kurt 

Kurt Schulze
Taylor Hyundai Service
419.931.8000 x238

Displaying Review 1 - 20 of 932 in total