ReScore Reviews™ (11)
Wow John, thank you for completing our sure critic. While we see you traded in your veloster for the genesis coupe: your wife brought in her new RED velsoter that your bought her for Christmas for her first oil change. Ps. she loves her veloster!
Keith we want to take a minute of your time to thank you very much for your wonderful thoughts! We appreciate you and the chance to take care of your vehicle for you!
Thank you Calvin for the wonderful survey! We appreicate you and more!
Ginny thank you for taking the time to take the survey for our service department. We have the part ordered and as soon as Hyundai releases the part, we will call and set up a convenient time for you to come back.
Gerald we thank you for allowing us to earn your business! We appreciate you!
Thank you Winston for the fantastic review! We appreciate you!
Thank you for allowing us to help take care of your vehicle. As soon as the recall part comes in for the "oil feed tube" we will call you and set one aside till you can come in. They are on National backorder. We look forward to calling you soon! Have a great evening.
Larry, our service manger has been trying to call you. We would like to see when we can pick your car up to take care of this oil change for you. We also have a direct line for you to call 678-792-0866. If I am not at my desk we will be sure to call you back. We cannot explain why it took several calls to reach us and we apologize for this. Please let us right with you and for you. Our intention is to build relationships with our customers.
Thank you for bringing this toour attention.
Thank you for giving us a chance to make things right ! We hope we have earned your trust in letting us take care of your vehicle.
thank you for taking the time to give us a wonderful response.
Have a great weekend!
Thank you for letting us know your thoughts. I apologize that we have taxes and shop supplies attached to every coupon and I hope this does not keep you from coming to see us again! We appreciate your letting us help take care of your Hyundai Accent.
Thank you for allowing us to service your vehicle. We appreciate you!
Oh my Tina, we are so sorry that this visit was not as tour last. Thank you for making us aware as we are always learning and teaching them how to make each visit a "royal treatment"! We will improve upon this and your next visit.
Thank you for your honest response. We are so sorry. We want to apologize for the lack of communication you felt that day. Our goal is for everyone who comes in to become one of our Terry Reid Hyundai family members and to feel this way every time! We are so sorry that we did not take good care of your time.
Garret, your advisor that day, had just been notified that he had to report, he is in the Army. We know you can understand how distracting this would be for our young man. He reported out that evening. He was quite distracted as he had to notify his family, fiancé and get things in order.
Our team got together to think of solutions to make this right with you. Do you have any suggestions? Since you were pleased with the work performed by our Kevin (Hyundai platinum tech). Our team would like the pleasure of picking up you or your vehicle on your next visit with us. We value your time, our team cares. We really want to earn your trust and business in taking care of your vehicle for you. Thank you for considering us and we sincerely appreciate you.
Mark is there anything we could do to earn your trust back and make this right with you? we honor your time and value you as our customer.
THANK YOU VERY MUCH FOR THE KIND WORDS! GINGER NO LONGER WORKS WITH US UNFORTUNATLY, SHE WANTED MORE TIME WITH HER FAMILY :) BUT COME BACK AND SEE US AND BE APART OF OURS!GARRETT ABLE
Garrett H A., SERVICE ADVISOR at Terry Reid Hyundai responded on 03/22/2017
THANK YOU VERY MUCH FOR THE KIND WORDS! GINGER NO LONGER WORKS WITH US UNFORTUNATLY, SHE WANTED MORE TIME WITH HER FAMILY :) BUT COME BACK AND SEE US AND BE APART OF OURS!
Thank you for the fantastic review on our service department and for allowing us the pleasure of taking care of your Genesis!
We wanted to take a minute to thank you for coming in and for taking the survey for our dealership!
Thank you Kim for taking the time to complete out survey.
James we want to thank you for taking the time to take our survey. We appreciate you very much!
Thank you very much for believing in us Francis!
David we wanted to take a minute to thank you for the opportunity to take care of your vehicle. Have a great weekend and we hope to see you soon!