ReScore Reviews™ (3)
On google review he frantically called 2x and said bring it in to fix, I did, he flew down Memorial to get rpms up and temp down, parked it in front, asked me to look at temp gauge as we both watched it climb back above 50f. He took temp gauge, got out and said screw off again.
Dave admits he buys his shady parts from 'a buddy'. Not a business. Not an institution. And reports that he sleeps well on his unethical activity.
Matt, I`m really sorry for fumbling the ball this past Friday. We had parts coming fron the dealer and when they showed up that afternoon we discovered one part was wrong. After scrambling to try to get the right part we realized it wasn`t going to happen. This was not your fault and I`m not trying to make excuses. I would like to offer you 2 free oil changes to help compensate you for your troubles. Again I`m really sorry! Owner Dave
Lauren, I am sorry for your experience here at the Auto Doc. I personally checked your car so I know from the start how this whole situation occured. Your vehicle needed freon before we could check the rest of the ac operation. I added freon to the system and after doing so, the air was cold. After I called you to report the status I went back to your car to remove my test equipment and the air quality was not like it was when I had left it. Personally checking further for problems, I found the expansion valve not operating properly and then gave you an estimate. The part was NOT 500.00 as you stated but The whole job was estimated at less than 500.00 including parts,labor and tax. This was printed on your invoice. I`m trying to understand how the dealer could fix your car so fast for so cheap. and the other shop could not have looked at your expansion valve because it is buried inside your dashboard. How could someone look at it and see it was working fine. If it was then your ac would have been working. Also the part cost to you was 65.00, not 500.00 The whole story has a lot of holes in it and I am also curious about what the dealer did for 100 bucks.The dealer NEVER does anything for 100 bucks. And also in reference to the time situation, you scheduled your car in for 3 pm to have it checked. When you made the appointment we told you we could not do the repairs the same day and it would be better to leave it in the morning. As a busy shop owner I rarely spend this much time responding to a review but I just had to get my side of the story heard. I hope anyone reading this can get the bigger picture. If you provide me with the dealer invoice I will refund all of the money that you spent here which was 97.53 with an apology. Thanks for your response.