The Brake Shop & Auto Repair


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1002 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review 2 days ago
Robert and Wanda H. on 05/25/2017
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"Everyone know my car and take good care for me."
The workers
Vehicle: Cadillac CTS
Service Date: 05/16/2017
Review Created: 05/25/2017 07:39 AM
Marc T. on 05/25/2017
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"Honest and Professional"
The Brake Shop is the only place where I know I will get an honest answer about the repairs needed for my car. I have had dealerships tell me I will need certain repairs done and guys at the Brake Shop have always either found a way to fix the problem that is more affordable or have discovered that there really isn't a problem at all. Do not hesitate to give them your car. It is in excellent hands.
Vehicle: Jeep Cherokee
Service Date: 05/19/2017
Review Created: 05/25/2017 07:13 AM
Donald J. on 05/25/2017
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"Staff willing to help"
Service was completed when promised
Vehicle: Mercedes-Benz C300
Service Date: 05/19/2017
Review Created: 05/25/2017 04:49 AM
John B. on 05/02/2017
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John said the business was very courteous. The service they provided was great.
Vehicle: GMC Sierra
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Chris G. on 05/02/2017
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Chris said they were very good.
Vehicle: GMC Acadia
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
Dennis M. on 04/26/2017
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Dennis said he would recommend this business for service.
Vehicle: Saturn SC2
Category: Service
Service Date: 04/25/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Melanie M. on 04/25/2017
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Melanie said she and her husband have been going to this business for two years. They've been going there, ever since they moved to the area. They went there this time for an oil change and the state inspection. They have always been very thorough and accommodating at this business.
Vehicle: Honda Accord
Category: Service
Service Date: 04/24/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Dave and Marie P. on 04/22/2017
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"normal maintenance"
very much satisfied with all aspects from making an appointment to completion of the work.
Vehicle: Hyundai Santa Fe Sport
Service Date: 04/14/2017
Review Created: 04/22/2017 05:08 PM
Donald J. on 04/22/2017
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"Quick service"
Competent, trustworthy staff
Vehicle: Nissan Murano
Service Date: 04/21/2017
Review Created: 04/22/2017 02:44 PM
Jeanne C. on 04/21/2017
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"Friendly, efficient atmospheere"
Always comfortable bringing my car here.
Vehicle: Honda Accord
Service Date: 04/20/2017
Review Created: 04/21/2017 02:52 AM
Arthur G. on 04/21/2017
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Arthur said this business inspected his vehicle.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 04/20/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Daryl T. on 04/20/2017
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"Honest service"
Trust in the fact that the job will be done right.
Vehicle: Ford Ranger
Service Date: 04/17/2017
Review Created: 04/20/2017 09:12 PM
Cyle Q. on 04/20/2017
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"great customer service "
Mike, Jason and Pat take great care of my car!!! I have been bringing my Cadillac for years and they always properly diagnose the issue and keep my car safe.
Vehicle: Cadillac Brougham
Service Date: 04/19/2017
Review Created: 04/20/2017 01:48 PM
Pat G. on 04/12/2017
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"Oil change "
Service was quick. I did not have to wait long for my car. The personnel was very courteous.
Vehicle: Honda CR-V
Service Date: 04/06/2017
Review Created: 04/12/2017 07:50 PM
Kathy and Pete T. on 04/11/2017
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"Great service and friendly people"
Very informative
Vehicle: Acura ILX
Service Date: 04/10/2017
Review Created: 04/11/2017 08:15 AM
Lance M. on 04/11/2017
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Lance said they did a great job.
Vehicle: Acura MDX
Category: Service
Service Date: 04/10/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Robert and Wanda H. on 04/08/2017
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"Great"
Great
Vehicle: Ford Edge
Service Date: 04/07/2017
Review Created: 04/08/2017 12:18 PM
Darren S. on 04/08/2017
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Darren said he always goes to the business.
Vehicle: Dodge Caravan
Category: Service
Service Date: 04/07/2017
Review Created: 04/08/2017
This review was collected via phone interview by Customer Research Inc.
Thomas M. on 04/04/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Thomas said the business provides good service at a fair price but he does not like their dishonesty. He was told he needed new brake drums because they were not the correct size. He opted to purchase his own brake drums and install them himself. He then realized there was nothing wrong with the drums in the first place.
Vehicle: Ford Pickup
Category: Service
Service Date: 03/23/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Mike S., General Manager at The Brake Shop & Auto Repair responded on 04/12/2017

  I spoke with Mr. Marsters this morning and explained to him that when his vehicle was test driven there was a brake vibration coming from the rear brakes. Upon further inspection it was determined that the rear brake drums were warped. There was a breakdown in communication during the explanation of the concern.  Mr. Marsters was told his drums were too big. What was meant by this was that we could not resurface his brake drums to remove the pulsation because they would have exceeded the maximum allowable limit by the manufacturer.  After explaining this to Mr. Marsters he understood what I meant. I apologized and reassured him that we take our reviews very seriously and that we take great pride in being very honest about what is needed and not needed on the vehicles we repair.

Mike Stefano
General Manager
(610) 253-2566
Gregory S. on 04/03/2017
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Gregory said this business is clean and they provide great customer service.
Vehicle: Nissan Titan
Category: Service
Service Date: 03/28/2017
Review Created: 04/03/2017
This review was collected via phone interview by Customer Research Inc.
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