ReScore Reviews™ (3)
I spoke with Mr. Marsters this morning and explained to him that when his vehicle was test driven there was a brake vibration coming from the rear brakes. Upon further inspection it was determined that the rear brake drums were warped. There was a breakdown in communication during the explanation of the concern. Mr. Marsters was told his drums were too big. What was meant by this was that we could not resurface his brake drums to remove the pulsation because they would have exceeded the maximum allowable limit by the manufacturer. After explaining this to Mr. Marsters he understood what I meant. I apologized and reassured him that we take our reviews very seriously and that we take great pride in being very honest about what is needed and not needed on the vehicles we repair.Mike Stefano
I spoke with Shirley in regards to her review. We are a little confused on why she gave the review that she did. I explained to her that she recieved the coupon pricing on both her PA State Inspection and her Vehicle Maintenance Special which included an oil/filter change, topping off of her fluids and a complete maintenace inspection of her vehicle. She understood that she paid exactly what the coupon pricing was that she brought in. Her invoice totaled $90.68 including taxes for all the services she asked for and understood the invoice. When I spoke with her, she said that she felt that it was a little expensive. We are sorry she feels this way and I wish she would have mentioned that when she was in for the service. We appreciate Shirley's business and welcome her back at any time for us to service her vehicle.
We spoke with Mr Rose in regards to not receiving the AAA discount on his last invoice. We explained to him that he had received our coupon pricing for his state inspection & emissions test. He said he understood and appreciates the explanation. We look forward to helping the Rose family with any of there automotive needs in the future.Mike Stefano