ReScore Reviews™ (3)
I spoke with Shirley in regards to her review. We are a little confused on why she gave the review that she did. I explained to her that she recieved the coupon pricing on both her PA State Inspection and her Vehicle Maintenance Special which included an oil/filter change, topping off of her fluids and a complete maintenace inspection of her vehicle. She understood that she paid exactly what the coupon pricing was that she brought in. Her invoice totaled $90.68 including taxes for all the services she asked for and understood the invoice. When I spoke with her, she said that she felt that it was a little expensive. We are sorry she feels this way and I wish she would have mentioned that when she was in for the service. We appreciate Shirley's business and welcome her back at any time for us to service her vehicle.
I have just spoke with Mr. Nagurney and explained everything to him and he understands the charges. We have been doing business together for many years and I look forward to helping Mr. Nagurney any way I can in the future.Mike Stefano
I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place. I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.Brad Fleming
The PA State Safety Inspection Coupon that Mark had used automatically adds the rotation to the invoice. According to our vehicle check out sheet, the front and rear tire treads were all even at 10/32 of an inch and indicated on the sheet by the technician that they were rotated. We were not advised by Mark of his tire leak or we would have fixed it for him.
If the tires were not rotated as indicated by Mark due to the different trim in the same location, I apologize; we advised him when he called that we would gladly rotate the tires for him.
We can not seem to satisfy Mark; we have 538 positive reviews and Mark has sent two non-satisfying reviews in within the last two months. We want Mark happy and confident with his service and I think he knows that we will go to great levels to make that happen.
Brad Fleming, Owner
Mike (Manager) contacted Kathy and had her stop by for us to check out her vehicle in regards to her concern. She was experiencing a rear brake noise in the mornings when applying her brakes. When she came in, the noise was not happeneing for her. We asked her if we could come to her home one morning so we could experience it and bring it back to the shop if adjustments needed to be made. Kathy has agreed and we are waiting for a time that would be convenient for her.
This is the first time the service had not been exemplary, but we all make mistakes. Usually the service outshines all comers.
We contacted William to discuss his concerns. We admit that we did make a mistake with the scheduling; we inserted the appointment for Tuesday rather than the requested day of Thursday. The advisor that William was greeted by at the counter is a new advisor and did confuse the service for a state inspection due to our mistake with scheduling. In regards to the insurance card missing; we discussed it with William and that concern has been solved.
Again we apologize to William; he is a great customer and our main concern is that he is happy.