ReScore Reviews™ (2)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 7 days ago
Jim B. ReScore Review on 11/26/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jim said the issue was more the result of a misunderstanding. He was not really specific about where the oil was leaking. They repaired something at the bottom of his vehicle but an inspection revealed that the leak was coming from somewhere on the top. They resolved the issue.
Vehicle: Mitsubishi 3000GT
Category: Service
Service Date: 11/10/2016
Review Created: 11/12/2016
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jim said his transmission oil is leaking and the vehicle did not pass inspection.
Vehicle: Mitsubishi 3000GT
Category: Service
Service Date: 11/10/2016
Review Created: 11/12/2016
This review was collected via phone interview by Customer Research Inc.
Val R. B. at The Car Doctor responded on 11/17/2016

Greg told me that you both have spoken concerning your frustration and that the process has been difficult I want to solve the problem come back and we will take care of this issue . Thank you for you loyalty Val  CarDoctor

Madison H. ReScore Review on 02/20/2016
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Madison said they did not do anything to satisfy her. She said her brakes are squeaking really bad now and they never done that before.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/11/2016
Review Created: 02/14/2016
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Madison said she was disappointed in the price. The facility she usually takes her vehicle to charges her $51 for an oil change and tire rotation. This business charged her $71 just for the oil change.
Vehicle: Toyota Corolla
Category: Service
Service Date: 02/11/2016
Review Created: 02/14/2016
This review was collected via phone interview by Customer Research Inc.
Val R. B. at The Car Doctor responded on 02/16/2016

Madison Car Doctor did rotate your tires at no cost ,we checked for the reported oil leaks that you were told the vehicle needed to have repaired by the dealership .Your vehicle was not leaking oil and does not need work at this time . Evidential you have been unaware that your vehicle calls for a full synthetic oil for proper operation and logevity.The difference in your cost for service is in the use of the correct synthetic oil not the cheaper conventional oil. We did find a slight dampness at a plate on the side of the engine ,degreased it and told you that we would revisit this plate at your next oil change. Your brakes were checked and are fine . On this visit to the Car Doctor you were charged for the oil change all else is our goodwill to you as our customer.Should you have any questions please donot hesitate to call us to discuss them with us. Thank you   Val   The Car Doctor

Tommy L. on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tommy said he has had his vehicle at the business before. He is satisfied with the service. They are available whenever he needs them.
Vehicle: Saab 9-3
Category: Service
Service Date: 09/06/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Ivey W. on 09/07/2017
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Ivey said this business did what she needed and they got it done within a reasonable amount of time.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 08/30/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Darryl R. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Recent repairs "
We took our 1998 Nissan in needing many repairs.. Greg was able to obtain all the parts, sometimes hard to get for such an old car. All the repairs, valve cover gasket, water pump, multiple belts, Oil change,and state inspection. Were done in a very timely manner I would say this is one of the most professional and cost-effective Repair shops in town .I compared the cost of these repairs with other businesses. I saved close to $800 by going to Car Dr. Many thanks to Greg and his staff of mechanics
Vehicle: Nissan 200SX
Service Date: 09/01/2017
Review Created: 09/04/2017 09:16 AM
Joe S. on 09/03/2017
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"Best shop in Wilmington."
The guys here are very honest and get the job done right.
Vehicle: Chevrolet Corvette
Service Date: 09/02/2017
Review Created: 09/03/2017 12:55 PM
Lisa F. on 08/30/2017
Verified badge inactive Verified
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"Brake work"
Outstanding honest customer service and brake work. Totally happy with Greg and staff.
Service Date: 08/28/2017
Review Created: 08/30/2017 10:43 AM
Billy P. on 08/17/2017
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Billy said the staff did a great job. They were really nice and the price was reasonable. They were quick.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Gina M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gina said the service was really great, and the employees were helpful in explaining her service.
Vehicle: Toyota RAV4
Category: Service
Service Date: 08/11/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Kevin C. on 08/10/2017
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Kevin said he would recommend this business for service.
Vehicle: Toyota Land Cruiser
Category: Service
Service Date: 08/08/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
Don B. on 08/07/2017
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Don said he assumes everything will be fine and it's excellent. He enjoys and appreciates listening to the owner because he's very informative.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 08/03/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Athena D. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Athena said the staff was really awesome. They install a light that no one else would install and the price was reasonable.
Vehicle: Jaguar X-TYPE
Category: Service
Service Date: 07/28/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
David D. on 07/30/2017
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"Excellent service"
I was kept informed and given options. Repairs were completed.
Vehicle: Ford Pickup
Service Date: 07/27/2017
Review Created: 07/30/2017 01:11 PM
Karen W. on 07/28/2017
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Karen said she's pleased with what they did and the service she got. She's glad that she stumbled upon them because it's been working out and she's happy about it.
Vehicle: Ford Transit Connect
Category: Service
Service Date: 07/25/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Katie C. on 07/26/2017
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Katie said they were efficient and very professional. She said she will be referring all of her neighbors.
Vehicle: Acura RL
Category: Service
Service Date: 07/25/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Devin W. on 07/26/2017
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Devin said they are super friendly and did not overcharge or try to up sell to him. They were very up front about everything and highly recommends them.
Vehicle: Honda Fit
Category: Service
Service Date: 07/24/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Annie B. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Annie said the business did a good job on the repair, she did not have to wait long, and she was very pleased with everything.
Vehicle: Nissan Altima
Category: Service
Service Date: 07/19/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Worth H. on 07/20/2017
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"So knowledgeable and friendly "
So knowledgeable and friendly
Vehicle: Ford Pickup
Service Date: 07/18/2017
Review Created: 07/20/2017 02:50 PM
Beverly B. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Doctor - still the best service"
I had an unspecified "noise" in my 2003 Toyota Matrix. They found the cause and had it repaired right away. Now my car still drives wonderfully well - and quietly!. Thanks to Greg and Car Doctor.
Vehicle: Toyota Matrix
Service Date: 07/14/2017
Review Created: 07/17/2017 10:46 AM
Peter K. on 07/16/2017
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"greg"
car works great
Vehicle: Saab 9-5
Service Date: 07/13/2017
Review Created: 07/16/2017 12:22 PM
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