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SureCritic / Car Dealer / The Ford Store of San Leandro
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The Ford Store of San Leandro

Average Score
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
1.8
(16 Reviews)
-100
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Score Details

5 stars
18%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
81%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008. The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(510) 352-2000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1111 Marina Blvd San Leandro, CA 94577
Get Directions

Score Details

5 stars
66%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
33%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008. The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(510) 352-2000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1111 Marina Blvd San Leandro, CA 94577
Get Directions

Score Details

5 stars
20%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
80%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008. The Ford San Leandro Lincoln is Family Owned Dealership Since 1991. Originally in Hayward Ca, We Moved To San Leandro in 2008.

Categories
Car Dealer, Car Maintenance, New Car Dealer
Contact
(510) 352-2000
No Business Hours Provided

Business Hours

* Pacific Time (Us & Canada)
1111 Marina Blvd San Leandro, CA 94577
Get Directions
All Departments' Reviews
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
1.8
(16 Reviews)
Write a Review
Recent Reviews
MD
gravatar
Michael D.
San Ramon, CA
FORD TRUCK F-150
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/23/2015
verified customerVerified Customer
Category: Service
Lack of inital contact follow through by the Service Rep
I arrived on time with an appointment to have my truck's oil changed. It took 32 minutes for me to be seen by a service advisor. The initial advisor I was assigned to didn't not care if I was there or not, and basically ignored me. When told by a co-worker that I was waiting, he said "I have too many other customers," and he left it at that. I was later greeted by a very nice and attentive advisor that took care of my needs without incident. I have heard this happens often at your store, however previous to this experience I had no issues at all. Based on the ease of your location, and the second service advisors professionalism, I might revisit to have service performed.
Not Recommended
Phil B. from The Ford Store of San Leandro responded on 02/23/2015 09:47 AM

Michael, first I wanted to thankyou for considering us on your next visit. I do want to apologize for the way your appoinment went, I know your time is very valuable. I have been taking a look at our process in service and see areas where we need to improve. On your next visit I want to show that I am committed to my customers and will give you a complimentary Oil Change. If there is anything I can do please please let me know.

Phil Baltazar Gen. Mgr

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