98% Would Recommend
Latest Review 9 days ago
Review for Magic Mechanic Inc.
Darrell H. on 08/06/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Darrell said the service work performed on his vehicle was good. However, the amount of time he had to wait for his vehicle to be completed was way too long. He arrived at this business at 7:00 am. He was the first customer there. He was told that the work on his vehicle would only take about two hours total. He left after three hours of waiting. He did not get a call from the business until about 3:00 pm informing him that his vehicle was finally ready.
Vehicle: Mazda Tribute
Category: Service
Service Date: 07/23/2014
Review Created: 08/06/2014
This review was collected via phone interview by Customer Research Inc.
JD R. at Magic Mechanic Inc. responded on 08/15/2014

We performed a front brake job with rotors on this customers vehicle, when replacing the brake fluid we noticed the accessory drive belt was in very poor condition and the customer agreed it needed replacement, during replacement and loading the tensioner for removal we found the tension spring was weak and would not hold proper tension on the belt, This was a dealer part and the new tensioner was not delivered until 2:00 PM that day, as soon as we received the part we installed it and called and told the customer the car was ready" This was a wait on parts situation and out of our control!
Larry Perry