98% Would Recommend
Latest Review 5 days ago
Review for Magic Mechanic Inc.
Ryan R. on 08/12/2014
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Ryan said his experiences with the business were horrible. He has been to the business twice for service. The first visit he took his vehicle in because there was something wrong with the belts. They tightened the belts and when he got his vehicle back, he realized there was a hole in the radiator. They charged him $200 to fix the radiator. On this visit, he took his vehicle in so they could put in an alternator he purchased elsewhere. They told him the repairs would take one hour but instead the repairs took three days. They did not call or inform him about the delay. He called on day two to see what was going on and they told him his vehicle was in the bay being worked on and that it would be done in a few hours. He picked up his wife from work and they went to the business to pick up his vehicle. He was told that he needed a new battery. He purchased the battery and they told him his vehicle would be ready by the next morning. On day three, after picking up his vehicle, it started overheating and broke down 20 miles away from his home. He found out there was a gash in one of the hoses. He said he was very upset and frustrated. They were not very friendly or accommodating. They were the worst mechanics he has ever dealt with. Every time he has visited the business he has had to spend an average of $200 over the initial repair cost. It was not a very good experience and he said he is not happy after $1,000 worth of work. They were not willing to work with him. He will not recommend the business due to the reasons mentioned.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 07/24/2014
Review Created: 08/12/2014
This review was collected via phone interview by Customer Research Inc.
JD R. at Magic Mechanic Inc. responded on 08/15/2014

After reviewing our records, this customer has spent less then $500.00 with us" not a $1000.00, We have performed a safety inspection for trip and retighten his accessory drive belts at no charge" We have replaced his battery" We installed a alternator he supplied us" and we replaced an electric cooling fan" these repairs were performed during 2 differant visits" Problem customer has is evidently while driving debris flew up off the road and something puntured his radiator and it started leaking" Of course he blamed us and asked we pay for it? No kidding he wanted us to pay for his radiator after hitting something in the road" We said NO! and if a tree falls on the car were not responsible for that either" Guess it takes all kinds!
Larry Perry