98% Would Recommend
87% Business Response
Latest Review 2 days ago
Peggy V. on 09/19/2017
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"Great service"
I always feel that I receive good service. The feedback is great and I don't feel like I'm taken for "a ride."
Vehicle: Mercedes-Benz CLK-Class
Service Date: 09/18/2017
Review Created: 09/19/2017 05:22 AM
Elyse E. at The Motor Works Inc responded on 09/19/2017

Always our pleasure!  Look forward to seeing you next time.

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
John M. on 09/15/2017
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"GS 350 Engine Analysis "
Folks seem to be quite knowledgeable and seemed to be in control of their operation. This was my 1st visit with The Motor Works so only time can tell about advice given to me about my vehicle.
Vehicle: Lexus GS 350
Service Date: 09/13/2017
Review Created: 09/15/2017 09:41 AM
Elyse E. at The Motor Works Inc responded on 09/19/2017

Looking forward to earing a 5 star, Mr. M

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Juli O. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Juli's husband. He said he was happy with the service from this business.
Vehicle: Audi RS 4
Category: Service
Service Date: 09/12/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Elyse E. at The Motor Works Inc responded on 09/19/2017

Thank you.

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Daniel N. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Benz and me."
One of the best shops I've ever taken a car to. Everyone is courteous, friendly and professional. They take an interest in you as a person, and they have the best of loaner cars anywhere.
Vehicle: Mercedes-Benz E420
Service Date: 09/08/2017
Review Created: 09/11/2017 02:18 PM
Elyse E. at The Motor Works Inc responded on 09/13/2017

Always a pleasure to see you!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Brant S. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice people"
I appreciate the time you took making sure the car was working properly before I picked it up.
Vehicle: Mercedes-Benz E350
Service Date: 09/08/2017
Review Created: 09/11/2017 06:24 AM
Elyse E. at The Motor Works Inc responded on 09/11/2017

Glad we could help!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Phillip T. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Seem honest and trustworthy"
This was my first visit and probably won't be my last. I had been informed by another dealership that both my rear wheel bearings needed replaced, fuel injectors needed flushed, and I would need an alignment. The mechanic examined it and informed me it was only the left wheel bearing that needed replaced; which saved me paying $300+labor on the right. He also advised I didn't need an alignment and that all I needed for the fuel injector was to add a cleaning sedative ($45), rather than a flush ($124).
My Prius sounds and feels back to normal!
Vehicle: Toyota Prius
Service Date: 09/05/2017
Review Created: 09/11/2017 04:13 AM
Elyse E. at The Motor Works Inc responded on 09/11/2017

Looking forward to seeing  you next time.

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Joe F. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Communication and attention to detail make the customer experience outstanding."
All aspects of my experience were outstanding. All personnel are knowlegable and engaging. Work is top notch and everything is clearly communicated before work is approved. They will now care for both of our Mercedes going forward.
Vehicle: Mercedes-Benz CLK-Class
Service Date: 09/07/2017
Review Created: 09/10/2017 12:34 PM
Elyse E. at The Motor Works Inc responded on 09/11/2017

We appreciate you kind words!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Lucy D. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good honest service,"
They fix my car, and work with me as far as how much or how little I want done
Vehicle: Mercedes-Benz E320
Service Date: 08/29/2017
Review Created: 09/04/2017 11:09 AM
Elyse E. at The Motor Works Inc responded on 09/05/2017

Always a pleasure!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Mike J. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Catalytic Converter Repair"
Excellent service. Quick turnaround. Free loaner.
Vehicle: Mercedes-Benz E320
Service Date: 08/30/2017
Review Created: 08/31/2017 08:47 AM
Elyse E. at The Motor Works Inc responded on 08/31/2017

Thank you!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Cynthia S. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"pleasant team"
Very happy with my service, will continue to bring my BMW there for service. Chris, Elise and Beverly you all are the best!!
Vehicle: BMW 5 Series
Service Date: 08/30/2017
Review Created: 08/31/2017 06:41 AM
Elyse E. at The Motor Works Inc responded on 08/31/2017

Looking forward to seeing  you at your next visit!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Denise B. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Putting customer first"
I had an issue with my brake light and info center on car said to have inspected ASAP. Went to Motor Works without an appointment and they were able to work me into the busy schedule and were even able to work out a loaner car if I needed one. They were extremely aware and accommodating of my time and prior commitments for my unplanned and interrupted day. Thank you!!
Vehicle: BMW X3
Service Date: 08/28/2017
Review Created: 08/29/2017 06:39 AM
Elyse E. at The Motor Works Inc responded on 08/29/2017

Always happy to help!  See you next time.

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Anissa W. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional service"
Chris was very thorough and explained everything very clearly to us.
Vehicle: Mercedes-Benz E-Class
Service Date: 08/21/2017
Review Created: 08/22/2017 04:34 AM
Elyse E. at The Motor Works Inc responded on 08/22/2017

Thank you, see you next time.

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Kelly Y. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kelly said it was an excellent job. Chris was awesome.
Vehicle: Volvo S60
Category: Service
Service Date: 08/08/2017
Review Created: 08/20/2017
This review was collected via phone interview by Customer Research Inc.
Elyse E. at The Motor Works Inc responded on 09/11/2017

We appreciate your feedback, thank you!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Chenera M. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chenera said the service from this business was fine.
Vehicle: BMW 5 Series
Category: Service
Service Date: 08/16/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Adam S. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Immediate help when I need it"
Over the years I've tasked them with everything from the mundane tire and fluid changes, up to complex problems with vanos variable valve timing problems. They've solved problems I've had that the dealer won't even acknowledge, and they are always a pleasure to work with. I've recommend them to everyone I know.
Vehicle: BMW M5
Service Date: 08/15/2017
Review Created: 08/16/2017 08:35 PM
Elyse E. at The Motor Works Inc responded on 08/21/2017

Thank you, we appreciate you!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Michael R. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I continue to have a great experience at The Motor Works. Great value and great people.
Vehicle: BMW X5
Service Date: 08/10/2017
Review Created: 08/12/2017 02:35 PM
Elyse E. at The Motor Works Inc responded on 08/14/2017

Thank you :-)

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Lisa M. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Chris is awesome! So helpful in helping identify a problem and the solution. Always explains the what and why of any car issues. Highly recommend Motor Works!
Vehicle: MINI Cooper Hardtop
Service Date: 08/10/2017
Review Created: 08/11/2017 03:38 AM
Elyse E. at The Motor Works Inc responded on 08/11/2017

So glad we could help!  See you next time.

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Danny W. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Danny said the staff did everything they needed to, and the vehicle runs well.
Vehicle: Porsche 911
Category: Service
Service Date: 08/03/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Alan W. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Service and New Tires"
As usual, professional, knowledgeable service. Great tires at a good price, and all done in a timely manner. Thanks!
Vehicle: Porsche Boxster
Service Date: 07/14/2017
Review Created: 08/04/2017 06:36 AM
Elyse E. at The Motor Works Inc responded on 08/08/2017

Always great to see you!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Ram B. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Honest appraisal and excellent service at a fair price
Vehicle: Audi A4
Service Date: 07/27/2017
Review Created: 08/04/2017 06:19 AM
Elyse E. at The Motor Works Inc responded on 08/04/2017

Excellent, thank you!

Elyse Edwards
The Motor Work, Inc
336-759-9714
www.tmwauto.com
Displaying Review 1 - 20 of 235 in total