99% Would Recommend
Latest Review 1 day ago
Bob D. on 07/21/2017
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"In and Out Quick"
The Little Rebel needed a new head light. We called ahead for the appointment, went in the next day, headlight installed and we were out the door. Fast and economical service. No one works on Little Rebel except The Muffler Shop! He has 157,000 miles and keeps working smoothly because he goes to the Muffler Shop for oil changes every 5,000 miles.
Vehicle: Scion xB
Service Date: 07/19/2017
Review Created: 07/21/2017 08:33 AM
Mitch S. on 07/14/2017
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"Clean Shop and Quality Service"
Dave and his team always take such good care of my cars. The prices are not the cheapest and I am okay with that because I know the work will be done right and at the time I am told it will be completed!
Vehicle: Toyota 4Runner
Service Date: 07/11/2017
Review Created: 07/14/2017 09:24 AM
Dave B., Owner at The Muffler Shop responded on 07/20/2017

Hi Mitch,

We appreciate our long-time customers such as yourself.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Shelley B. on 07/09/2017
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"Fleet Van Repaired "
Our fleet van was in and out of the shop in one day for a fuel pump and back on the road making $$$. Thank you.
Vehicle: Chevrolet Chevy Express
Service Date: 07/07/2017
Review Created: 07/09/2017 08:24 AM
Dave B., Owner at The Muffler Shop responded on 07/20/2017

Thank you Shelley,

Glad to be of service, we are grateful for your kind words.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Jennifer A. on 07/08/2017
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Jennifer said this business has good customer service but the day after her visit, her vehicle was not running again. She will return for further work.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 07/06/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Marion D. on 07/08/2017
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Marion said this business was very dependable, kind, courteous and good.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 07/07/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Deborah O. on 07/08/2017
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Deborah said this business is great. She stated she is a little concerned that her vehicle is making the same noise that she thought had been fixed. Jeremy and Dave were both great.
Vehicle: Mercedes-Benz E350
Category: Service
Service Date: 07/07/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Joseph M. on 07/07/2017
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Joseph said he had a great experience with this business. They made his experience both quick and easy. He dropped his vehicle off, signed his name, and a hour and 30 minutes later he came back and picked up his vehicle. He also noted that he had no problems with their service.
Vehicle: Ford Mustang
Category: Service
Service Date: 07/05/2017
Review Created: 07/07/2017
This review was collected via phone interview by Customer Research Inc.
Joel G. on 07/01/2017
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Joel said his vehicle sounds amazing and he loves it. He said it's totally worth the value.
Vehicle: Infiniti G37
Category: Service
Service Date: 06/29/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 07/20/2017

Thanks Joel,

Always good to hear from a satisfied customer, thanks for your comments.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Ray B. on 06/28/2017
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"2006 Jeep Liberty"
I trust The Muffler Shop completely. Always superior quality of work.
Vehicle: Jeep Liberty
Service Date: 06/27/2017
Review Created: 06/28/2017 12:11 PM
Dave B., Owner at The Muffler Shop responded on 07/20/2017

Hello Ray,

Glad to know we are taking care of your vehicle to your satisfaction.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Michael L. on 06/24/2017
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Spoke with Jane. She said Jerry was awesome, he does what she asks, and troubleshoots her vehicle. They go above and beyond. They take very good care of her older vehicle and they keep it running well.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 06/22/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 07/20/2017

Thank you Jane,

Your kind comments are much appreciated.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Joyce W. on 06/17/2017
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"Friendly staff, great service, reasonable prices."
Very satisfied. They know what they are doing and not fixing things that don't need to be fixed. I find them to be an honest repair shop.
Vehicle: Ford Pickup
Service Date: 06/09/2017
Review Created: 06/17/2017 12:06 PM
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Hello Joyce,

We strive to meet your expectations and are pleased to know when we hit the mark, thank you.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Clifford P. on 06/17/2017
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Spoke with Donna. She said the business was accommodating.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 06/15/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Thank you Clifford and Donna,

Your kind words are appreciated and we look forward to seeing you again in the near future.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Richard S. on 06/16/2017
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"You always expect the best from everyone there and they cosistantly exceed my expectations."
I would like to thank the entire group of employees at the Muffler Shop for reinforcing my decision to give all of my repair business to this great group of people. I have recommended the Muffler Shop to everyone I know simply because they are honest and do high quality work. Enough said!!!!
Vehicle: Volkswagen Jetta
Service Date: 06/14/2017
Review Created: 06/16/2017 10:10 PM
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Thanks Richard,

It is long-time, loyal customers like yourself that keep us coming in to work every day.  Thank you for your kind words.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Dario R. on 06/15/2017
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"They Stand Behind Their Service"
I had a Flowmaster exhaust installed many years ago. Recently I thought I heard the exhaust sound getting louder. I brought it in to have a look at it. All it needed was some welding which they did for a very reasonable price. A lot of other places would have sold me a new muffler.
Vehicle: Dodge Dakota
Service Date: 06/13/2017
Review Created: 06/15/2017 04:49 AM
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Hi Dario,

We appreciate your nice comments.  Come see us any time.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Delray B. on 06/15/2017
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Delray said the business was unable to complete the most recent repair. They are generally pretty good.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 06/12/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Hello Delray,

Anytime we are not able to completely satisfy a valued customer such as yourself it is an issue for us.  Please reach out to me personally so that I can attempt to make this right for you.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Diana J. on 06/12/2017
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Diana said this business has a nice, clean facility. The service was just fine.
Vehicle: Toyota Corolla
Category: Service
Service Date: 06/08/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Thanks Diana,

We do strive to keep things around here neat and tidy...

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Ken P. on 06/12/2017
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Ken said he was satisfied with the work performed and his vehicle looked good. The guy did a good job and he would recommend them to others.
Vehicle: Ford
Category: Service
Service Date: 06/09/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Thank you Ken,

It is great to see your comments, thanks.  We will be looking forward to your next visit.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Carol S. on 06/10/2017
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"Honest as the day is long"
Dang, Ok More and more and more Kudo's. atta boy atta boy Best darn Shop in the Las Vegas Valley and all of Henderson.
Vehicle: Nissan Sentra
Service Date: 05/30/2017
Review Created: 06/10/2017 03:13 PM
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Thank you Carol,

We are thankful for your kind comments.  Glad we are meeting your expectations.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Tom T. on 06/10/2017
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"TommyT"
!
Vehicle: GMC Acadia
Service Date: 06/08/2017
Review Created: 06/10/2017 08:25 AM
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Thanks Tommy,

Looking forward to your next visit.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Steve R. on 06/09/2017
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Steve said they provided great service.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 06/07/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 06/21/2017

Hello Steve,

Good to hear from you and hope to see you again soon.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
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