99% Would Recommend
Latest Review 5 days ago
Joyce K. on 05/22/2017
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Spoke with Maria. She said this business was nice, friendly and helpful. They never have any problems at all. Everyone at this bushiness is very nice.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 05/19/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Dean B. on 05/20/2017
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Dean said he has already recommended them, and he has been dealing with them for years.
Category: Service
Service Date: 05/18/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Hi Dean,

We are thankful for long-time customers like you.  Always look forward to your visits to the shop.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Clifford R. on 05/18/2017
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"Outstanding"
Great service, quality, and cost, wrapped up in professionalism.
Vehicle: Volkswagen Jetta
Service Date: 05/16/2017
Review Created: 05/18/2017 04:22 PM
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Thanks Clifford,

We are grateful for your generous comments.  Looking forward to your next visit.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Nadia R. on 05/12/2017
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Nadia said this business provided good service.
Vehicle: Acura TSX
Category: Service
Service Date: 05/09/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Hello Nadia,

It is good to know we met your expectations, thanks for coming in.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Dario R. on 05/09/2017
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"Probably the best repair shop in Las Vegas, if not Nevada"
To anyone looking for a mechanic look no further. I've been a customer for 20 years and five cars and four family members. Always rec'd five star service.
Vehicle: Buick LaCrosse
Service Date: 05/08/2017
Review Created: 05/09/2017 09:22 PM
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Thank you Dario,

It is long-time customers like you that make our work so satisfying.  We really appreciate your kind comments.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Stephen C. on 05/08/2017
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Stephen said he was very pleased with the people, the service, and the results. They greeted him very nicely upon his arrival. It was communicated that they did not know if they would get to his vehicle that day. They called him three hours later and his vehicle was ready. The business could have told him he needed a new exhaust system, but they did not.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 05/04/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Thank you Stephen,

Your kind words are greatly appreciated.  We look forward to seeing you again soon.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Randy B. on 05/05/2017
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Randy said the service is always excellent.
Vehicle: GMC Sierra
Category: Service
Service Date: 05/03/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Hi Randy,

We appreciate long-time customers such as you.  

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Sue M. on 04/30/2017
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"Smog, oil change"
Took my car in for smog check and they were able to do oil change for me with full examination of vehicle and found broken valve stem on spare tire. Saved me from serious problem if I had a flat. Put air in tires. Very happy with overall experience.
Vehicle: Lincoln Navigator
Service Date: 04/26/2017
Review Created: 04/30/2017 12:54 PM
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Thank you Sue,

Glad we could be of service.  We look forward to seeing you in the shop the next time your vehicle needs anything.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Leslie T. on 04/26/2017
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"Travel ready"
Feeling 100% safe to start a 2,000+ mile road trip after a quick oil change in a vehicle with over 100,000 miles on it because everything else has been checked out by the thorough technicians at The Muffler Shop. Thank you!
Vehicle: Honda Odyssey
Service Date: 04/10/2017
Review Created: 04/26/2017 06:58 AM
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Thanks Leslie,

We hope you had safe and enjoyable travels.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Justin D. on 04/25/2017
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Justin said he has used this business a couple times and they are always good.
Vehicle: Ford Explorer
Category: Service
Service Date: 04/20/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 05/23/2017

Hello Justin,

We appreciate the chance to be of service.  Thanks for your kind comment.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Craig K. on 04/23/2017
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"Always a great experience!"
I was just having my A/C looked at. These guys are always fair and honest and know their stuff. If you don't need work done,
Vehicle: Ford Mustang
Service Date: 04/21/2017
Review Created: 04/23/2017 03:37 PM
Dave B., Owner at The Muffler Shop responded on 05/22/2017

Hi Craig,

Glad we could be of service.  Look forward to seeing you soon.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Carl O. on 04/21/2017
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"Outstanding personnel and facility."
I have been using the Muffler Shop for my vehicles for about 20 years. The people are friendly and know their trade. The facility is spotless.
Vehicle: Toyota Venza
Service Date: 04/21/2017
Review Created: 04/21/2017 09:51 PM
Dave B., Owner at The Muffler Shop responded on 05/22/2017

Thank you Carl,

Your kind words are appreciated.  We could not do this without the support of long time customers like yourself.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Lorie D. on 04/21/2017
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Lorie said she would recommend the business for service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 04/18/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 05/22/2017

Hello Lorie,

We are thankful for your support and look forward to seeing you again soon.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
John K. on 04/19/2017
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"The Muffler Shop"
Outstanding
Vehicle: Buick Regal
Service Date: 04/14/2017
Review Created: 04/19/2017 04:05 AM
Dave B., Owner at The Muffler Shop responded on 04/20/2017

Thanks John,

We are glad to hear everything is going according to plan.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Clifford R. on 04/15/2017
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"Freaken Fantastic"
I love these freaken people. They always go out of their way to fix my proplems, especially with my car. I recommend them to all of my freaken friends,
Vehicle: Volkswagen Jetta
Service Date: 04/13/2017
Review Created: 04/15/2017 03:04 PM
Dave B., Owner at The Muffler Shop responded on 04/20/2017

Thanks Clifford,

We love you too... LOL  Your kind comments and referrals are very much appreciated, thank you.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Cassie B. on 04/14/2017
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Cassie said this business was very helpful. They were very nice and very accommodating.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 04/11/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 04/20/2017

Thank you Cassie,

We are thankful that you took the time to share your opinions about our service.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Joshua P. on 04/14/2017
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Joshua said this business did an awesome job. They provided really good customer service and they were on top of it.
Vehicle: RAM 1500
Category: Service
Service Date: 04/13/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 04/20/2017

Thanks Joshua,

Your kind words are greatly appreciated by all of us.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Joyce W. on 04/13/2017
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"Very Satisfied Again"
The staff at The Muffler Shop is very professional as well as congenial. They took me promptly at the appointment time and had the work completed at the time they said they would. This was only my 3rd visit to this shop and each time I have been more than pleased with their service. For years I took my Lincoln to Findlay Lincoln. Their work was also quite satisfactory BUT it sure was a lot more costly!
Vehicle: Lincoln Town Car
Service Date: 04/11/2017
Review Created: 04/13/2017 01:47 PM
Dave B., Owner at The Muffler Shop responded on 04/20/2017

Thanks Joyce,

We are grateful for the chance to earn your business.  We're glad you took the time to share your thoughts.

Thank you for your business,
Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Daniel F. on 04/13/2017
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"Honest, timely, professional, thorough..."
Couldn't ask for more. So nice having a shop you can rely on.
Vehicle: Mitsubishi Endeavor
Service Date: 04/12/2017
Review Created: 04/13/2017 09:22 AM
Dave B., Owner at The Muffler Shop responded on 04/20/2017

Thank you Daniel,

We value your comments and are glad you took the time to share them.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
Rodney J. on 04/13/2017
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Rodney said everything went well and Jeremy is really good.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 04/10/2017
Review Created: 04/13/2017
This review was collected via phone interview by Customer Research Inc.
Dave B., Owner at The Muffler Shop responded on 04/20/2017

Thank you Rodney,

We appreciate your feedback on the work performed by our technicians.

Thank you for your business,

Dave

Henderson Chamber of Commerce, Finalist for 2014, 2015 and 2016 Small Business Customer Service Award.
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