ReScore Reviews™ (6)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
96% Would Recommend
100% Business Response
Latest Review 1 day ago
Ernest P. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rich"
Excellent service
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 11:08 AM
ARTHUR C. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"quick service"
Quick reliable service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 07:56 PM
David M. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Local, express service available, comfortable waiting area, pleasant & helpful staff"
Yes
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:50 PM
Ernest L. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They keep you informed about what is going on with your vehicle."
5 stars
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 09/06/2017 07:38 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 09/14/2017

Thank you Sir. We look forward to seeing you in the future.

Keith Roach
Parts and Service Director
301 724-6310
Mary M. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service & people "
Very satisfied
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/02/2017 04:58 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 09/14/2017

Thank you, see you in the future.

Keith Roach
Parts and Service Director
301 724-6310
Verified Customer on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Yes I would recommend Thomas
Vehicle: 2018 Hyundai Santa Fe S
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 09/01/2017 06:18 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 09/14/2017

Thank you very much.

Keith Roach
Parts and Service Director
301 724-6310
Verified Customer on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service"
Service completed in a timely manner and even fixed a recall that I did not schedule.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/01/2017 12:06 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 09/14/2017

Thank you, we look forward to seeing you in the future.

Keith Roach
Parts and Service Director
301 724-6310
Robert H. on 08/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai recall "
Fixed 3 recall things, We were only notified of 1 from Hyundai, so that was a good thing. Just didn't like that the mechanics don't put down paper floor mats when getting in and out of the vehicle with dirty work boots, other than that I would give them 5 stars.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 08/31/2017 01:02 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 09/14/2017

I apologize fro that. You are correct, we should have put floor mat in the vehicle. Please call me and I will make this right for you. 

Keith Roach
Parts and Service Director
301 724-6310
DONNA B. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean"
very comfortable waiting area clean and snacks
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 08/30/2017 10:20 AM
Keith R., Parts and Service Director at Thomas Hyundai responded on 09/14/2017

Thank you very much

Keith Roach
Parts and Service Director
301 724-6310
Terry J. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"professional"
I love just driving down without an appointment to get a oil change. It used to be a big deal to find a date and time that would work for me, being I work full time.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/18/2017
Service Type: Maintenance
Review Created: 08/30/2017 04:32 AM
Helen M. on 08/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" Awesome staff"
Theresa is always greating everyone with a some and is genuinely kind to everyone. Vey refreshing.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/26/2017
Service Type: Maintenance
Review Created: 08/29/2017 06:16 PM
LOIS G. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleased"
Very pleased with service, service is performed in a timely manner, and location Is close to my home.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 08/28/2017 05:49 PM
KERRY M. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They were very helpful"
10 out of 10
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/24/2017
Service Type: Repair
Review Created: 08/28/2017 11:45 AM
BARBARA T. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly, explains what was done and something else need looked after."
great place to buy your car
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/25/2017 05:30 PM
Sharon L. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff"
Staff always keeps up to date with what is going on
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/25/2017 01:17 PM
Karen G. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repairs"
Not sure problem corrected. Continue to have noise in right front wheel area. May need additional follow up.
However customer service was very good. Theresa is wonderful to work with.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/22/2017 03:48 PM
Verified Customer on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Excellent
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 02:42 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 08/22/2017

Thank you, glad you are pleased with the service.

Keith Roach
Parts and Service Director
301 724-6310
Vance S. on 08/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly competent service."
The folks here are very nice, they take the time to explain and show you what the options are.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/19/2017
Service Type: Repair
Review Created: 08/18/2017 12:51 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 08/22/2017

Thank you for the response. We are glad you enjoyed your visit. Is there something we can improve in to get a 5 star rating from you?

Keith Roach
Parts and Service Director
301 724-6310
Denise P. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trust"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 06:06 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 08/22/2017

Thank you. We look forward to seeing you in the future.

Keith Roach
Parts and Service Director
301 724-6310
Henry T. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Always pleased with service and customer care
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 08/07/2017 07:37 PM
Keith R., Parts and Service Director at Thomas Hyundai responded on 08/10/2017

Thanks we look forward to seeing you on your next service

Keith Roach
Parts and Service Director
301 724-6310
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