ReScore Reviews™ (19)
Thank you for the out standing review, We appreciate the opportunity to help maintain your car.
Thank you for the feed back. wa appreciate your business
Sorry of the mix up. By answering the survey you have created a negative impact for the employees listed on the survey and the dealership. I am sending a rescore request in hopes you will find your way to answer with a 5 and yes to the questions to off set the prior survey. Thanks again for your help in this matter.
Thanks for the review. Please let us know how we may improve to earn the five.
We appreciate the feed back. This is a new phone system but any calls not answered should go to my voice mail. I will attempt to get this corrected
Thanks for taking the time to complete the review. We appreciate your business
Thank you for the feed back. We apreciate your business.
Thwnk you for the kind feed back. We appreciate your business.
Thank you for the review. I will pass along the message to the staff.
Thank you for the kind feed back. we appreciate the opportunity to service your vehicle.
Thank you for completing the survey. We appreciate your business.
Thanks for the great survey. I will pass the message on.
Thank you for the opportunity to address your concerns. According to the time stamp on your invoice your repair order was written up at 9 am. The repair order was invoiced at 10:30. We completed an oil change, tire rotation and a multi point inspection. we try to keep th service down to one hour but depending on what additional service the vehicles before yours required it my extend it to an hour and a half. We do not have a car wash so we are unable to provide that service but do vacuum. We appreciate your business and allowing us to service your vehicle.
Thanks for the feed back. we appreciate the excellent review.
Thank you for the feedback. We agree that we have gotten to the point where we need to add an additional lube tech to accomadate all the additional service due to our increased sales. We appoligize for the problem but are in the process of taking steps to correct.
Thank you for the review. we appreciate your business. I will pass the message on to the staff.
Thank you for giving us the opportunity to respond. You are correct in that you can replace the pads without resurfacing the rotors but when you do you are not creating the proper surface for the new pads to seat. If you look at the rotors where the brakes were replace you will see how smooth the surface is. the metal becomes glazed. We resurface the rotors to improve the stopping distance as the cut surface on the rotor has more stopping power that the glazed rotors. We follow Hyundai and industry guidelines when we recommend repairs. Hyundai and the industry standard is to resurface rotors when pads are replaced. We we replace brake pads on Certified pre-owned cars we resurface rotors. It is the proper way to complete that repair. Please feel free to call me should you have any additional questions.