ReScore Reviews™ (21)

ReScore
Overall Rating 3.095239/5Overall Rating 3.095239/5Overall Rating 3.095239/5rating 3.095239rating 3.095239
Original
Overall Rating 2.09524/5Overall Rating 2.09524/5rating 2.09524rating 2.09524rating 2.09524
89% Would Recommend
100% Business Response
Latest Review about 23 hours ago
Verified Customer on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable and experienced"
It was my first maintenance visit. They seemed to know the car and everything was done.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 10:56 AM
Thomas N F. at Thompson Hyundai responded on 09/26/2017

Thank you for the very kind feed back. We appreciate the opportunity to service your vehicle.

Verified Customer on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service start to finish"
From Joe checking me in to the help he gave me and keeping me updated on my vehicle, everything went very smooth. Fast friendly staff.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/24/2017 05:27 PM
Thomas N F. at Thompson Hyundai responded on 09/25/2017

Thanks for the very kind survey. We appreciate your business.

Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I recommend Thompson to my family and friends.
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 03:41 PM
Thomas N F. at Thompson Hyundai responded on 09/24/2017

Thanks for the excellent survey. We look forward to your next visit.

Nancy Z. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service department kept me informed."
I was very satisfied with customer service and the maintenance department.
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/21/2017 10:50 AM
Thomas N F. at Thompson Hyundai responded on 09/24/2017

Thank you for the very nice review. We appreciate your business.

Carolynn C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Happy customer for many many years!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/20/2017 05:33 AM
Thomas N F. at Thompson Hyundai responded on 09/20/2017

Thank you for the very nice review. We appreciate the opportunity to service your vehicle

Rochele C. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service"
Came in at 8am for a 10am appointment and was seen immediately. very fast and accommodating.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 06:39 PM
Thomas N F. at Thompson Hyundai responded on 09/20/2017

Thank you for the review I will pass along to the staff.

Dejia H. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service "
excellent
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 12:25 PM
Thomas N F. at Thompson Hyundai responded on 09/20/2017

Thank you for the excellent review. I will pass along to the staff.

Dorothy M. ReScore Review on 09/23/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First Service Appt. - In-House Staff Great"
The employees were polite, professional, and very busy. The Advisor worked-in my appt. as the telephone service person failed to complete the changes a week earlier. I learned from in-house staff "telephone line" service calls are NOT the in-house staff. I drive 20 minutes & past other dealerships for the excellent service and experience at Thompsons. .
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 06:18 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service Center Communication"
Employees are polite and professional. Telephone Service line was negative. Their error not recording the changed appt. time caused frustration and a 2.5 hour wait.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 06:18 AM
Thomas N F. at Thompson Hyundai responded on 09/20/2017

Thank you for the feed back about the phone service. We are currently looking into this issue. The survey scoring directly affects and is geared to reflect the efferts of the in house employees. I will send you a rescore in hopes you can rescore based on the job done by the tech and service advisor

Barbara J. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service at Thompson"
Thompson has a staff that is polite, attentive and takes the customer seriously. Everyone there does their best to satisfy the customer. They really listen to what the customer is saying. I appreciate that so much. I won't take my car anywhere else.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/19/2017 04:25 AM
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Staff"
Courteous and professional staff. Service advisor kept me informed while I waited for my vehicle.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 06:49 PM
Fredina K. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place "
I purposefully drive the extra 20 mins to come to Thompson over my closet dealership in Towson because the costumer service here is incredible. Don't go anywhere else!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/17/2017 09:45 AM
Thomas N F. at Thompson Hyundai responded on 09/18/2017

THANK YOU FOR THE GREAT REVIEW. I WILL PASS THE INFORMATION ALONG TO THE STAFF.

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Everything went great.
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:06 PM
Thomas N F. at Thompson Hyundai responded on 09/18/2017

Thank you for the great survey. I will pass the information along to the staff.

Jaquetta H. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly!!"
The gentleman who was assisting me was so friendly and knowledgable. I would love if they hired 50 others just like him. We even shared a laugh over my fuzzy steering wheel cover!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/15/2017 05:20 PM
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer Service"
Great customer Service; ordered and installed part in less than 5 days!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 04:12 PM
Verified Customer on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"the people I have dealt with for service maintence have been very helpful and not pushy"
people helpful and not pushy
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 03:47 PM
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Short wait time"
I would recommend this business to a friend.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 03:08 PM
Marshall G. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
Our wait was a little longer than usual but they were pretty busy. We always have good service and recommendations.
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 05:36 PM
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and out fast"
serious safety problem no appointment but solved

quickly
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 04:52 PM
Brian W. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy breezy "
Always great service
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 11:10 AM
Thomas N F. at Thompson Hyundai responded on 09/14/2017

Thank you for the Great review.

Verified Customer on 09/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Thompson Service"
I have had issues with this service department, but I had no other choice but to buy from there again, so I am going to give this another shot and just believe that maybe it was just my car that had all this issues.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/13/2017 10:47 AM
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