Thoroughbred Collision Center-Auburn

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

672 Reviews

96% Would Recommend
Latest Review almost 2 years ago

Review for Thoroughbred Collision Center-Auburn
Tim B. on 05/23/2011
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Tim said his vehicle wasn't ready when promised because the day the part for his vehicle arrived he came into the business only to notice that the tailgate they ordered didn't fit. It took an extra week. He said because of the time it took to have the repair done and the lack of communication during the repair he would not recommend the business.
Category: Collision
Service Date: 04/26/2011
Review Created: 05/23/2011
This review was collected via phone interview by Customer Research Inc.
Leonard at Thoroughbred Collision Center-Auburn responded on 06/03/2011
Hello Tim and thank you for your feedback regarding your experience at our Thoroughbred Auburn location. It is very important for us to ensure our customers are completely satisfied and we would like to invite you to call us back for a review of your vehicle’s repair, so that we can better understand your concerns. We appreciate you giving us the opportunity to re-earn your business.