Auburn, WA 98001
2.6 miles away
Review for Thoroughbred Collision Center-Auburn
Jamaar L S. on 05/27/2011
Jamaar said there was a headlight replaced but he is still having issues with it. On his way home from the business he heard a new rattle. After looking underneath the hood he found out that not everything had been bolted down so he had to go back to the business. He chose not to evaluate the paintwork. He also chose not to elaborate about the promised time. He isn't satisfied with the courtesy and professionalism of the personnel because they told him the light was fixed when it wasn't. There might have been a communication error because the first employee he spoke to was out of town, so he had to deal with a second employee who didn't know very much. These issues affected his recommendation.
Service Date: 05/09/2011
Review Created: 05/27/2011
This review was collected via phone interview by Customer Research Inc.
Leonard at Thoroughbred Collision Center-Auburn responded on 06/03/2011
Hello Jamaar and thank you for your feedback regarding your experience at our Thoroughbred Auburn location. It is very important for us to ensure our customers are completely satisfied and we would like to invite you to call us back for a review of your vehicle’s repair, so that we can better understand your concerns. We appreciate you giving us the opportunity to re-earn your business.