Jesus said his vehicle was supposed to be ready in 4 days but it took 4 weeks and they didn't tell him why. He said he was somewhat satisfied with the courtesy and professionalism of the personnel but he didn't elaborate.
Recommended
This review was collected via phone interview by Customer Research Inc.
Leonard from Thoroughbred Collision Center-Kent responded on 05/23/2011 11:01 AM
Hello Jesus and thank you for your feedback regarding your experience at our Thoroughbred Kent location. Parts and materials selection are essential to facilitate both quality and promptness of a vehicles repair. We put our priority first in the quality of your repair beginning with the parts selection, and then followed with promptness to minimize the time of the repair. I am glad to hear that it was actually a 10 day repair and the 4weeks stated was incorrect, also and most importantly, that you were very happy with our repair and service. Giving our customers top quality and prompt service is our number 1 priority. We want to thank you for giving us the opportunity to earn your business.
Sincerely,
Leonard L
VP Operations Thoroughbred Collision Centers
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
