Thoroughbred Collision Center-Kent

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

469 Reviews

98% Would Recommend
Latest Review almost 2 years ago

Review for Thoroughbred Collision Center-Kent
Jesus M. on 05/13/2011
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jesus said his vehicle was supposed to be ready in 4 days but it took 4 weeks and they didn't tell him why. He said he was somewhat satisfied with the courtesy and professionalism of the personnel but he didn't elaborate.
Category: Collision
Service Date: 04/22/2011
Review Created: 05/13/2011
This review was collected via phone interview by Customer Research Inc.
Leonard at Thoroughbred Collision Center-Kent responded on 05/23/2011
Hello Jesus and thank you for your feedback regarding your experience at our Thoroughbred Kent location. Parts and materials selection are essential to facilitate both quality and promptness of a vehicles repair. We put our priority first in the quality of your repair beginning with the parts selection, and then followed with promptness to minimize the time of the repair. I am glad to hear that it was actually a 10 day repair and the 4weeks stated was incorrect, also and most importantly, that you were very happy with our repair and service. Giving our customers top quality and prompt service is our number 1 priority. We want to thank you for giving us the opportunity to earn your business. Sincerely, Leonard L VP Operations Thoroughbred Collision Centers