Lynnwood , WA 98037
4.2 miles away
Review for Thoroughbred Collision Center-Mill Creek
Cynthia S. on 01/04/2013
Cynthia stated the staff performed a horrible job. As a result, she brought her vehicle to another repair center to correct the shoddy work completed on her vehicle by the staff at the business. The insurance carrier has received a punch list report, a whole page list of items wrong with her vehicle, along with pictures. They broke a taillight, and also a metal emblem. There is a huge leak in her trunk. There is a piece of panel, which is missing, and it was never located. They left masking tape on the vehicle. The paint service was awful. There was orange peel, a dull finish, and buff marks on the edges of their work. When she started to find the obvious issues, it made her question everything regarding issues underneath and inside the vehicle. She did appreciate the staff for cleaning the vehicle, but it wasn't the best. She said she felt the vehicle was still dirty inside, like they performed a fast, shoddy job. The front desk receptionist was great. However, the person who handled the repairs did not provide any follow up calls. When she called him regarding her concerns, he was very nonchalant and noncommittal. She requested a closer location, and he advised there was a location in Redmond. He didn't take any proactive initiative to get assistance started at the Redmond location. She owns a Mercedes, and every time she saw her vehicle, she just cringed. She went to the business, because they had an in-house adjuster from the insurance carrier. She only met the adjuster once, and then the adjuster had to go on leave, because of a broken foot issue. They did drop the ball regarding obtaining a new adjuster. She got the number from the receptionist. She understood it was around New Year's, but she did not get a response until she sent a letter to the regional office of the insurance carrier. She would not recommend the business, because of a few reasons, including the reasons above. The place of business is not convenient and the staff performed poor quality work.
Service Date: 12/20/2012
Review Created: 01/04/2013
This review was collected via phone interview by Customer Research Inc.