Lynnwood , WA 98037
4.2 miles away
Review for Thoroughbred Collision Center-Mill Creek
Roger B. on 12/19/2013
Roger said they did a good job on the repair, but they did not communicate well. There was a lack of communication. There were issues that they did not share with him. When he dropped his vehicle off they asked him how often he wanted them to contact him. He told them he wanted them to call him every two days, but they did not do it. His vehicle was not ready when promised. It was ready a week late because they tried to get used replacement parts. He said it was very inconvenient. He had to pay for the rental vehicle because there was an insurance problem. The entire rental was charged to his credit card, except for two days that this business paid for. They obtained three grills, but none of them were useable. They finally ordered a new one from Ford. He said they should have ordered the new grill right away. The final work was fine.
Service Date: 12/10/2013
Review Created: 12/19/2013
This review was collected via phone interview by Customer Research Inc.