Lynnwood , WA 98037
4.2 miles away
"Sequoia said there were some items that were not finished when she picked up her vehicle. She chose..."
Review for Thoroughbred Collision Center-Mill Creek
Brianna T. on 05/21/2014
Brianna said she received three messages from the facility that her vehicle was ready to be picked up. When she arrived she was advised that her vehicle was in fact not ready so she returned home, and she does not live near to the business. The facility had apparently decided to do some extra work over the weekend but nobody advised her there would be a delay. When she was finally able to pick up her vehicle there was still a piece falling off, but the staff was able to clip it back on. She was supposed to have received a phone call within 48 hours of first dropping off her vehicle, to let her know what repairs would need to be done and how long they would take. She never got that call and the facility did not call her until the end. It took the insurance company a very long time to get in touch with her. She had to call them and it was frustrating that they did not know with whom she should be speaking. She was eventually helped by Anthony, who was extremely good. The work done by the facility was fantastic but it was frustrating to get answers from them. She would not recommend them due to this experience.
Service Date: 05/12/2014
Review Created: 05/21/2014
This review was collected via phone interview by Customer Research Inc.