Lynnwood , WA 98037
4.2 miles away
Review for Thoroughbred Collision Center-Mill Creek
Gary C. on 09/15/2014
Gary said he was told the vehicle would be ready and his wife took off early in order for him to pick up his vehicle. They waited for an hour while this business tried to locate the vehicle and find out the status. The staff member who he was working with, told him the vehicle was not ready and it would be about an hour, so they could detail the vehicle. He sent his wife home to get dinner ready and about 15 minutes later, he was told the vehicle would not be ready until the next day because the alignment and the detailing of the vehicle was not done, which resulted in his wife having to come back and pick him up. The work was good but the communication was not, which resulted in the vehicle not being ready when promised.
Service Date: 08/27/2014
Review Created: 09/15/2014
This review was collected via phone interview by Customer Research Inc.