Terry said the back bumper on the vehicle is not sitting flush with the body of the vehicle. He added that he smells a strange odor of burnt tires when the vehicle is idling and the fan is running. His vehicle was ready 2 or 3 days later than promised because something was missing from the exhaust system and had to be purchased from a different location. He could not evaluate the appearance of the place of business because his wife was the person who went to the facility. He would not recommend this business for the above reasons.
Not Recommended
This review was collected via phone interview by Customer Research Inc.
Leonard from Thoroughbred Collision Center-Tacoma responded on 05/23/2011 10:30 AM
Hello Terri-Thank you for your feedback regarding your experience at our Thoroughbred Tacoma location. Glad to hear that you are working out a time to meet with the manager there to identify and resolve the concerns you have described. I understand the smell of the brand new exhaust system has subsided and we look forward to making adjustments for fit and finish when we see you. Giving our customers top quality service is our number 1 priority and hopefully our immediate steps to resolve the concerns will ensure a positive experience. We want to thank you for giving us the opportunity to re-earn your business.
Leonard L
VP Operations
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