Stephen said he has had several vehicles repaired by the facility in the past so he had walked in to get an estimate on a repair. He was disappointed to learn that there is an appointment program and he would have to make a scheduled return appointment to have the estimate prepared. There was no promise time given for the vehicle to be completed in. His insurance carrier had called him and told him he would have to turn in his rental so he went to the facility to check on his vehicle. At that time he was told to keep the rental and they would pay for the overage. The facility delivered the vehicle to his home at 8:30 pm the same night.
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