ReScore Reviews™ (1)
Sorry that you feel like you had a bad experience here, when you made the initial appointment, we spoke you explained to me that you been to other shops and unhappy that your concern of the vehicle vibrating was never fixed...we aligned the vehicle per your request and we diagnosed your concern and found a bad axle- when trying to remove the axle it was seized in the carrier bearing- at times where applicable heat is required to remove the siezed components, our effort taken to get the car back on the road safe for you was our main concern. I did speak with you even though you only had minimal times to speak with me because of your work schedule. I kept you in the loop on the status of your vehicle and remember the converstation when i told you about the axle, and the fact that you had a bad wheel bearing. We discussed prices over the phone- you explained to me that you could not do the wheel bearing today. I quoted you $346 for the alignment and cv axle replacement you stated to me that- oh great atleast its not like $500- we both chuckled and laughed when I said that I can make it $500 if you wished. Maybe that was bad humor at that point and time, for that I do appologize. I thought I was fair in only charging you for the additional part at cost and no other labor. We did spend alot of time on the vehicle to make the job right and so you would have the car that follow day to go on a trips as we discussed. We were accomodating to you and your needs. Alot of time people come here not because they want to, but because something is wrong with the vehicles and they have too. Throughout being open over the years we strive to keep that personal relationship and quality of service at high standards. I wish you would have called me to tell me how you felt. Again I do feel that you had great service performed here at Tire Md
Hi William this it Steve at TireMd, Jon informed me of this matter on Monday and I called you Monday left a voicemail to discuss this with you. The increase in cost is due to the oil being full synthetic required by GM Dexos1 and the cost of tire rotation is $20 which is waived when a customer buys tires from me as a courtesy. The vehicle in question here is brand new, so in all fairness I did charge the $20 fee. Can you call me to discuss this matter and possibly you can recind this review
Sorry for the inconvenience.Here at Tire MD our goal is to satisfy every customer that we service.I will take this experience as a training tool to improve my staff.