Gloria, I would first like to say thank you for choosing Titus Will and for bringing the situation to my attention. I would like to apologize for any inconvenience we may have caused you, as well as the actions from our service department that has led to your distrust of our dealership. Our technicians are highly-trained as well as our advisors. I am discouraged to ehar of your negative experience. Providing excellent customer service is our main goal and it is unfortunate that were not satisfied with your visit. Given the opportunity, I would like to be able to have the chance to regain our trust in our company. Please contact me at your convenience so we can turn your experience into a satisfied one. Jennifer Backman Service Manager 360-357-5515