Titus-Will Hyundai Review from KATHY O. on 07/02/2014


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KATHY O.
Olympia, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Door lock sensor takes three hours?
Finally the techs found the ongoing problem with my door locks, a sensor. Diagnosis took about an hour. Next visit, to install the sensor, took 3!
Not Recommended
Jenn B. from Titus-Will Hyundai responded on 07/03/2014 08:25 AM

Kathy, I am sorry that your visit to our service department was less than satisfactory. I know that the dignostic process to detect and pinpoint electrical issues with both the door locks and the audio system can be time consuming but I will remind my team on the importance of our customers time and the value of it. I hope that we will have the opportunity to assist you and your vehicle for any service needs or questions. Please feel free to call me if you have any other concerns

Jennifer Backman
Service Manager
Titus Will Hyundai
360-357-5515