ReScore Reviews™ (26)

ReScore
Overall Rating 3.0769231/5Overall Rating 3.0769231/5Overall Rating 3.0769231/5rating 3.0769231rating 3.0769231
Original
Overall Rating 2.11538/5Overall Rating 2.11538/5rating 2.11538rating 2.11538rating 2.11538
90% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The workers make it great. "
Go there every time my vehicles. Need to be serviced. Great experience every time.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/22/2017 12:23 PM
Jenn B. at Titus-Will Hyundai responded on 04/22/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

MARGIE S. on 04/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mostly the people! Brett expecially! He is ready to help me when I get there. Also, there was a young woman there that was great! Worked in the bay area."
We still don't know what is wrong or what happened to the car. I was not impresses with the fact they kept the car over 5 days and only started it up to see if it would start. We still don't know why all the batteries did. Would I buy another Hyundai Sonata, Limited, Hybrid, I would not. I now feel I can't trust the car and I hope it is not something that continues to show up.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/22/2017 11:43 AM
Roger M. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Brett is always great
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 08:10 PM
Toni B. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
Always professional
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 05:25 PM
Jenn B. at Titus-Will Hyundai responded on 04/21/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Rebecca R. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy Lube"
Always friendly, almost too fast with their service. Nice waiting area helps, too
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 04/04/2017
Service Type: Maintenance
Review Created: 04/21/2017 01:19 PM
Jenn B. at Titus-Will Hyundai responded on 04/21/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Catherine T. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Excellent
Vehicle: 2002 Hyundai Santa Fe
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 01:08 PM
Jenn B. at Titus-Will Hyundai responded on 04/21/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Amy R. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job "
Fast and friendly service
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 11:17 AM
Jenn B. at Titus-Will Hyundai responded on 04/21/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Claire F. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good"
Just a long wait to get the service
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/21/2017 11:10 AM
Jenn B. at Titus-Will Hyundai responded on 04/21/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Joseph B. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best in class- better than a Mercedes"
Top notch professional staff from reception until completion. Could not ask for anything more.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/20/2017 05:12 PM
Jenn B. at Titus-Will Hyundai responded on 04/21/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai
 

Richard P. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was thorough at all times."
Staff are ready, organized and convey that the client will be treated in a fine manner.
Vehicle: 2003 Hyundai Accent
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/20/2017 01:43 PM
Jenn B. at Titus-Will Hyundai responded on 04/21/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai
 

Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy and quick"
Used a coupon and it was done quickly.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/19/2017 04:24 PM
Jenn B. at Titus-Will Hyundai responded on 04/20/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

John S. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the best"
always top notch service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/18/2017 03:01 PM
Jenn B. at Titus-Will Hyundai responded on 04/18/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

KAREN M. on 04/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change Service"
Even though there were quite a few customers at the same time, the quick and courteous care was great! Thanks for the inside vacuum, too.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/16/2017 04:38 PM
Jenn B. at Titus-Will Hyundai responded on 04/17/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Verified Customer on 04/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good service"
good customer service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/08/2017
Service Type: Maintenance
Review Created: 04/15/2017 07:28 PM
Jenn B. at Titus-Will Hyundai responded on 04/17/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Jenn B. at Titus-Will Hyundai responded on 04/17/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Verified Customer on 04/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change done"
Really nice people. Good manager but a little extra training on the workers part would make it better. Husband went in & watched because of past bad experience with a different group of workers, so he noticed things that didn't get checked & they were taken care of immediately. Time delay because of amount of people that showed up at the same time...that's not their fault...but it was a really busy place & it took longer than expected.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/05/2017
Service Type: Maintenance
Review Created: 04/15/2017 12:35 PM
Jenn B. at Titus-Will Hyundai responded on 04/17/2017

Thank you for your 4 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Donald M. on 04/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff were nice to talk to"
Great experence
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/15/2017 07:06 AM
Jenn B. at Titus-Will Hyundai responded on 04/17/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Joanne P. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good work, clearly communicated. No over-sell "
Very good. Thanks!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/12/2017
Service Type: Maintenance
Review Created: 04/14/2017 12:51 PM
Jenn B. at Titus-Will Hyundai responded on 04/14/2017

Thank you for your 5 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Verified Customer on 04/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Adequate service"
Read my comments at the beginning
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/14/2017 10:20 AM
Jenn B. at Titus-Will Hyundai responded on 04/14/2017

Thank you for your 4 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

Barbara S. on 04/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly and great service"
I will always travel to this location to get my car serviced because of their friendly staff, wonderful service and detail to their work. Give yourself enough time though as there is always a wait of about an hour.
Vehicle: 2014 Hyundai Genesis Co
Category: Service
Service Date: 04/06/2017
Service Type: Maintenance
Review Created: 04/13/2017 04:40 PM
Jenn B. at Titus-Will Hyundai responded on 04/14/2017

Thank you for your 4 star review. We appreciate your feedback and allowing Titus Will to take care of your car care needs.

Jen Backman
Titus Will Hyundai

William H. on 04/08/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Missed simple inspection item."
A burned out headlamp is easy to see, what of those that are not ?????
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 04/04/2017
Service Type: Maintenance
Review Created: 04/08/2017 08:32 AM
Jenn B. at Titus-Will Hyundai responded on 04/10/2017

Thank you for your feedback. I have discssed the missed item and lack of follow through with my staff both in the shop and on the drive. I am very sorry that we failed on making your visit satisfactory. We have revisited the process and procedures that are in place and hope to fullfill your customer service poromise to you on your next visit. Please feel free to swing in anytime Mon-Fri 7:00 - 5:30 and we will replace the bulb for you at no charge.

Jen Backman
Titus Will Hyundai

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