I went in to see if a service tech could check out a disturbing noise coming from my car. They didn't have time, so I chose to have them check on it the same time they were changing my oil a couple weeks later. Throughout the time being there I was treated poorly and belittled. When I took my car in to have the oil changed and finally have them check the car out I received the same "better than you" attitude. When the car was (supposedly) finished, the service tech said they couldn't find anything wrong with it and handed me papers. Already fed up with the experience and the car itself, I asked someone in the store to drive it and tell me whether or not they would buy the car back. Turns out there IS a noise and he agreed that it was probably something simple that could have been detected. However, I received no apology or interest in fixing it.
I will never recommend having a car serviced at this location.

Not Recommended

Jenn B. from Titus-Will Hyundai responded on 08/08/2014 11:43 AM

Dear Mrs. Keen: Thank you for taking the time to fill out the survey . We truly appreciate your feedback. I know there are many businesses that would be satisfied with a less than perfect score, but we are truly committed to providing our customers with the best possible experience, so whenever we see some room for improvement with a survey, we make sure to address it with our team to ensure they are doing everything right. I read your comments regarding the visit. I reviewed the paperwork from your visit and found that the technician was unable to detect the noise you described. Sometimes being that the customer drives the vehicle daily they are able to detect, recreate or pinpoint the noise more clearly. I would love to be able to send you with one of our technicians on a test drive so you can help us verify the concern you are hearing. I am also truly sorry that you felt belittled or talked down to. We at Titus Will never have an intent to treat any of our customers with anything less than respect. I have talked to all 3 of my writers and made clear that keep the Titus Will customer treatment 100% every time to every customer. We do NOT know your car better than you do. I can guarantee that the less than perfect treatment you received will not be an issue in the future. I hope that you will return and less us help. Sincerely,
Jennifer Backman Service Manager Titus Will Hyundai 360-357-5515 ext 5109

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