ReScore Reviews™ (11)

ReScore
Overall Rating 4.2727245/5Overall Rating 4.2727245/5Overall Rating 4.2727245/5Overall Rating 4.2727245/5rating 4.2727245
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
100% Business Response
Latest Review 1 day ago
Kenneth F. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
My whole family goes here
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 12:34 PM
Chris K. at Todd Archer Hyundai responded on 09/23/2017

Kenneth thank you for filling out the review and for the 5 stars. We're glad to service all your families cars. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

PATRICK B. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thumbs Up to Todd Archer Hyundai; Thumbs Down to Hyundai"
Todd Archer's staff kept us informed of the progress of the repair to our 2017 Elantra. I recommend Todd Archer Hyundai.
But Hyundai...that's a different story. It took 4 business days for my part to get to the dealer once the dealer ordered it. The part: a thermostat. I could possibly understand my car being in the shop for a week if it were a major repair. But not for a thermostat. Hyundai would do well to make it's parts for current year models more readily available.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 10:37 AM
Chris K. at Todd Archer Hyundai responded on 09/22/2017

Patrick, thank you for filling out the review and for the 5 stars.  Parts availability sometimes can be a pain in the you know what. We're glad we got your car fixed. Stay cool. See you next service. Thanks again. Todd Archer Service Team.

Carol N. on 09/21/2017
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"Great Service!"
I came in a week early, they were able to change my oil and rotate tires even though they are very busy. Nice people working to help customers.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 09:23 PM
Chris K. at Todd Archer Hyundai responded on 09/22/2017

Thank you Carol for filling out the review and for the great feedback. We're glad everything went well during your visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Fredrick A. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First oil change "
I will keep coming back!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 12:32 PM
Chris K. at Todd Archer Hyundai responded on 09/22/2017

Thank you Fredrick for filling out the review and for the great feedback. We're glad everything went well during your visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

STEVEN M. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service "
Excellent service as usual!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/18/2017 10:39 PM
Chris K. at Todd Archer Hyundai responded on 09/19/2017

Steven, thank you for filling out the review and for the great feedback. We're happy everything went well during your service.. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Karen M. on 09/18/2017
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"The service is great."
I have always bought my vehicles to this dealer to be serviced. The people who greet and take the information are friendly. I have never had to wait too long for service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:26 PM
Chris K. at Todd Archer Hyundai responded on 09/19/2017

Thank you Karen for filling out the review and for the great feedback. We appreciate your time and business. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Celine K. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brake work "
The service center is great. I was having problems with my breaks so I stopped in to see if they could get fixed. I was able to get in and out in a about 4 hours. Thanks
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/17/2017 06:07 PM
Chris K. at Todd Archer Hyundai responded on 09/18/2017

Thank you Celine for filling out the review and for the great feedback. We're glad everything went well during your service visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Dominick S. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Appreciate being treated very well by service advisors.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/16/2017 03:50 AM
Chris K. at Todd Archer Hyundai responded on 09/16/2017

Thank you Dominick for filling out the review and for the great feedback. We're glad everything went well during your service visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Michelle S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Love the service department at Todd Archer! I am looking to buy my next car from them for their service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 07:48 AM
Chris K. at Todd Archer Hyundai responded on 09/15/2017

Michelle, thank you for filling out the review and for the great feedback. We're happy everything went well during your visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Shawn R. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful friendly staff"
Staff is always friendly and helpful.
Vehicle: 2008 Hyundai Entourage
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 02:12 PM
Chris K. at Todd Archer Hyundai responded on 09/15/2017

Thank you Shawn for the great feedback on the review. We're happy everything went well during your visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Notch"
Hassle Free, Friendly and Provides Quality Service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 01:16 PM
Chris K. at Todd Archer Hyundai responded on 09/14/2017

Thank you Lori for the great feedback on the review. We're happy everything went well during your visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees"
Great place to buy and service your vehicle. Employees are the greatest!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 11:15 AM
Chris K. at Todd Archer Hyundai responded on 09/14/2017

Thank you so much for the great feedback on the review. We're glad everything went well during your service visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

David M. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great friendly service"
Only place I've ever taken my Hyundai for service!!!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/13/2017 02:40 PM
Chris K. at Todd Archer Hyundai responded on 09/14/2017

Thank you David for filling out the review and for the great feedback. We appreciate your time and business. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Ronald H. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer"
The people are all so friendly and the waiting room is comfortable.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/09/2017 10:44 AM
Chris K. at Todd Archer Hyundai responded on 09/11/2017

Ronald, thank you so much for filling out the review and for the great feedback. We appreciate your time and business. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Verified Customer on 09/08/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible service "
They completed unauthorized services on my vehicle which increased the cost from what they quoted me by $170 and my vehicle took longer than they promised
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 11:04 AM
Chris K. at Todd Archer Hyundai responded on 09/11/2017

Thank you for filling out the review and for the response. I apologize for any miscommunication that might have happened between your advisor and yourself. I will talk to her and will be giving you a call back. I believe the part in question is the battery? I will be in touch. Thank you. Chris Koger (Service Director).

Verified Customer on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thorough mechanical checks"
I took my 2007 Elantra (with 158,000 miles) in to replace the crappy, original sun visors. But a thorough mechanical check-up, they recommended several major repairs, which were necessary for the safe and efficient operation of the car for what I hope is a long life.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 08/24/2017
Service Type: Repair
Review Created: 09/06/2017 07:39 PM
Chris K. at Todd Archer Hyundai responded on 09/11/2017
Thank you so much for filling out the review and for the great feedback. We appreciate your time and business. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.
CARLA G. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Always greeted with a smile.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/05/2017 09:28 PM
Chris K. at Todd Archer Hyundai responded on 09/06/2017

Thank you Carla for filling out the review and for the great feedback. We appreciate your time and business. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Charles O. on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very Courteous"
Waited 3 hours for replacement tire
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/05/2017 07:26 AM
Chris K. at Todd Archer Hyundai responded on 09/06/2017

Thank you for filling out the review and for the feedback. Sorry about the wait. We'll make sure that never happens again. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Verified Customer on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always have taken good care of my vehicle"
Good
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/04/2017 05:38 PM
Chris K. at Todd Archer Hyundai responded on 09/05/2017

Thank you for filling out the review and for the great feedback. We're happy everything went well during your visit. Looking forward to serving your car needs in the future. Thanks again. Todd Archer Service Team.

Alvin G. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall item"
Recall issue and was handled timely.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/04/2017 04:17 PM
Chris K. at Todd Archer Hyundai responded on 09/05/2017

Thank you Alvin for filling out the review and for the great feedback. We're happy everything went well during your service visit. Looking forward to seeing you next time. Thanks again. Todd Archer Service Team.

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