Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Kelly P. on 10/18/2015
Kelly said there was a part of the bumper that was not repaired and she had to bring it to their attention. She said she feels she should not have had to do that. Her vehicle was not ready when promised because the insurance company would not respond to this business. She was not kept adequately informed during the repair process, and she had to contact the business directly to get updates. She was not satisfied with the thoroughness of the person who prepared her estimate because once they started working on the vehicle they found additional damage. She was treated harshly by the employee at the front desk, but Mike Rockeyo was friendly, calm and polite. She was not satisfied with their communication because of reasons already mentioned.
Service Date: 10/12/2015
Review Created: 10/18/2015
This review was collected via phone interview by Customer Research Inc.