Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Daniel W. on 03/04/2016
Daniel said they were very professional. He was kept informed every step of the way. Everything was transparent and clear on what was happening with the repair. There was not an actual promised date but the vehicle was ready within the estimated time. Some of the terminology in the text messages he did not understand and had to call once but John, the person he dealt with, explained them to him. John was very good and explained things to him and was very patient with him. He even took a pencil and paper and helped him understand how the mechanics of the paint worked and how the paint is blended into the old one to blend in. He asked John when he could wax the vehicle and right away, John told him within one week and this shows confidence in knowing the answers. This facility is far and above the best one he has dealt with.
Service Date: 02/23/2016
Review Created: 03/04/2016
This review was collected via phone interview by Customer Research Inc.