Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Cathy J. on 04/03/2013
Spoke with Terry. He said he was pleased with the work performed by this business but the length of time was not what he expected. He was told by this business that it would be 3 to 4 weeks to get the vehicle done and he got his vehicle back in 3 and a half weeks. He mentioned he thought it should have taken less time. He was not kept informed as well as he would have expected. He had to call for updates and the updates would be the same on two different occasions. He stated other businesses have email, text or internet options but he was not offered any of these. He was not completely satisfied with the way he was treated because he was not contacted with updates. He was somewhat satisfied with the communication because of the reasons mentioned.
Service Date: 03/27/2013
Review Created: 04/03/2013
This review was collected via phone interview by Customer Research Inc.