Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Karen H. on 02/28/2012
Karen said she'd asked them to check the headlight alignment but they didn't so she had to go back, but she also thought when front end work is done she shouldn't have had to ask for that. Karen said it wasn't ready when promised and that she blamed herself. They'd ordered the parts ahead of time but she'd postponed coming in and they'd misplaced a part, so instead of Friday it was ready Tuesday because they had to order the part a 2nd time. Adam was great. This was the 2nd time she used them. She'd chosen them because they're the closest facility that works on Audis, and Audi is similar to VW which is what she has.
Service Date: 02/14/2012
Review Created: 02/28/2012
This review was collected via phone interview by Customer Research Inc.