Gardendale, AL 35071
12.0 miles away
Review for Tom Williams Collision Center
Chris R. on 06/06/2014
Chris said the staff at this business provided terrible customer service. He was not given a promise of time. They had the vehicle for 32 days and when he received it, the vehicle was still not working properly. He had to take it to another dealership for repairs. He was not kept informed and had to constantly call them but they would not return his calls promptly. He was not involved in the estimate process. He is not sure if the staff treated him well because they were nice but their communication was poor or slow. They disagreed with the assessment provided by the other dealership. He was not satisfied with the communication for the reasons mentioned. He would not recommend them to others for the reasons mentioned.
Service Date: 05/31/2014
Review Created: 06/06/2014
This review was collected via phone interview by Customer Research Inc.