Tom's Service Center 2


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

190 Reviews

99% Would Recommend
Latest Review 2 days ago
Review for Tom's Service Center 2
Cecil Y. on 04/21/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Cecil said the business took awhile longer working on his vehicle than he thought it should have took. He would recommend this facility.
Vehicle: Dodge Avenger
Category: Service
Service Date: 03/28/2016
Review Created: 04/21/2016
This review was collected via phone interview by Customer Research Inc.
Gary K. at Tom's Service Center 2 responded on 04/23/2016

TIME FACTOR WAS BASED ON THE FACT THAT WE HAD TO LOICATE USED VALVE COVER FOR CECIL. ONCE LOCATED WE HAD TO SHUTTLE TO GET PART.
ANOTHER TIME FACTOR IS DUE TO ADDITIONAL TEST WE DID @ NO CHARGE FOR DRIVABILITY CONCERNS. TEST CONFIRMED CECIL ALSO NEEDED CATALYTIC CONVERTER. PRICED ESTIMATE, CECIL DECLINED AND FOUND CHEAPER PRICE.