Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Karen A. on 09/02/2015
Karen said the business gave her an estimate of $881 to take out some scruffs on her vehicle. She was told she could drop her vehicle off and she could pick it up on a Friday. She was called Friday afternoon by Sherry, an employee at the front desk, and was told she could pick her vehicle up but she could not make it out there at the time. She told them to keep her vehicle for the weekend. When she went Monday morning to pick up her vehicle, she noticed there were still scuff marks on her vehicle and the handle was just painted over. She asked Sherry what was going to be done with the handle and she told her she assumed she did not want anything done to it. Sherry told her to leave her vehicle another night. She did not charge her for the back window to be replaced because she felt bad for her, which was not appreciated. Sherry gave her a bad estimate so she spoke with the manager who was nice about it.
Service Date: 08/28/2015
Review Created: 09/02/2015
This review was collected via phone interview by Customer Research Inc.